Customer Ratings & Reviews
- Model:
- HP152
- |
- SKU:
- 6567890
Customer reviews
Rating 4.7 out of 5 stars with 475 reviews
(475 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.9
Rating 4.9 out of 5 stars
Customers are saying
Customers highly value the NeverChange Air Purifier for its impact on air quality, quiet operation, and overall performance. The long filter life and ease of use are also appreciated, along with its ability to remove odors. Its size and design are additional positive aspects noted by users.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Airfilter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product that I have bought for the home too.
I would recommend this to a friendRated 5 out of 5 stars
Good stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really nice thing to have in the house for a
I would recommend this to a friendRated 1 out of 5 stars
DID NOT RECEIVE/DELIVERY SERVICE IS AWFUL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I would have received it I could have given an honest review but since Best Buy uses 3rd party delivery services my item was NEVER delivered. The GPS tracking for said delivery service showed the driver parked for hours then I received a text at 7am the next morning that delivery was attempted....NO IT WAS NOT! I was here all day, all night and that morning, no activity on my security cams or video doorbell. The order was cancelled by Best Buy and I immediately called and reported the delivery service as incompetent and liars. I ended up ordering from AMAZON and had my item that day. Never making another purchase at Best Buy ever again.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Rjay, thank you for your feedback and for bringing this to our attention. You mentioned that your item was never delivered, despite GPS tracking showing the driver parked for hours, and that you received a delivery attempt notification the next morning, though no one ever came to your door. We understand how upsetting this must have been, especially since you were home the entire time and had no activity on your security cameras or video doorbell. We’re truly disappointed to hear about your experience. This is unacceptable, and we realize that we have let you down. It sounds like a very frustrating situation, and we sincerely apologize for the inconvenience and the impact it had on your trust in us. Thank you again for sharing your experience it helps us improve and ensure this doesn’t happen to others. Kind regards, Shark Clean
- Pros mentioned:Air quality, Filter life, Noise level
Rated 5 out of 5 stars
Nice to have a 5 Year Filter
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Purifier is simply perfect for someone who just set up a HomeLab with numerous computers and doggies that like to shed fur all over the place. This fits exactly right in the general area with the networking/HomeLab computers and the kids Xboxes and helps keep the air clean in there and I am looking forward to it in the Spring when the oak pollen coats everything yellow as well. The 650 Sq. ft are perfect for the room and it is not overly loud, at least compared to everything else going on in the room. I do have it placed next to Rack/HomeLab equipment for maximum get the dust before it gets into the computers. You will have to take out the pre-filters and give them a vacuum now and then, but that isn't so bad considering that it should help extend the life of the Hepa filter out a number of years (up to five years per Shark) which can be a nice savings overall. It has a little scent puck that if you want to mask scents you can use and refill as if you find it useful. I typically don't mind, so I'm not worried about it. I also appreciate this device does not need an App to configure and run, you do it old school which is a huge plus these days, as who wants to configure more things onto their network to just set it and walk away. Overall the short time I've had this I've been very happy with the results.
I would recommend this to a friend - Pros mentioned:Air quality, Ease of use, Filter life
Rated 5 out of 5 stars
Simple, well built and Effective
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had lots of air purifiers and this Shark might be my new favorite. It doesn't connect to wifi or have any crazy smart features but it instead focuses on doing what it is supposed to do really well, purify the air. This Shark air purifier is dead simple to use, take it out of the box and turn it on. It has a display to show you the quality of your air and several speeds and an automatic setting to make things even easier. It also includes a deodorizer puck that you can adjust the level. I find the scent very suttle and clean. If you like it you can turn the smell up and if you don't you can turn it completely off, great flexibility. The biggest feature of this unit is the filter, which supposedly lasts vastly longer than a traditional HEPA filter. I haven't had it long enough to validate this but so far I love what it does and it will for sure be a main stay in our house. As far as sound goes, it is relatively quiet most of the time. I really only notice it when it kicks into high gear after we cook or something. Even then it's only loud enough for us to say, where is that sound coming from? Overall this is a very well built and Effective air purifier. Very easy to use with little setup. Would highly recommend.
I would recommend this to a friend - Pros mentioned:Air quality, Ease of use, Noise level
Rated 5 out of 5 stars
Great for a home office.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This air purifier is small, quiet and effective. Being the owner of a larger Shark air purifier, that I use in my living room, I jumped at getting this smaller one for my office. The controls are pretty much the same and very simple to use - and the behavior is just like its bigger sibling. Keeping the unit on the "Auto" setting means I don't have to worry about it, and the large readout and status ring for the air quality means I can see it from anywhere in the room. And this unit does indeed work: It picked up the cooking from downstairs and even "complained" about the paint smell. No problem...it kicked into high gear and worked extra hard to restore the air quality back to 100% in no time. While it was heavily active, the fan got loud and indeed noticeable; but once it returned to good air quality, things settled down to the point where I couldn't hear it anymore. This is fantastic. This unit also comes with an "odor neutralizer," which is essentially an air freshener module that you can refill. It works great at keeping my office smelling fresh and pleasant - and additional cartridges are available in a variety of scents.
I would recommend this to a friend Rated 2 out of 5 stars
Always shows air quality 100 percent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I unpacked and turned it on. It started with air qualty 98 percent and within 3 minutes it got to 100 percent and stopped. I have three pets and see their hair flying in the air and on the flloor. But this device thinks everybhing is fine. I am sending it back to BB.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your HP152 Air purifier did not read the quality properly, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Awful product and a awful place to buy items from.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work. I tried returning it but i never got my receipt and it was not in my email or account but I’m so glad you all were able to find that I purchased this so that I could write a review. Terrible product and terrible customer service.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Khail,
Thank you for sharing your experience, and we regret to hear about the trouble you’ve had with both the product and the return process. We understand how frustrating it can be when things don’t go as expected, especially when you're trying to resolve an issue and can't locate your receipt.
We’re glad we were able to confirm your purchase so you could leave your feedback, and we take your concerns seriously. Your experience doesn’t reflect the standard of service we aim to provide, and we’d like the opportunity to make things right. Please reach out to our support team at 1-855-427-5127 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, so we can assist you further. We appreciate your honesty and hope to restore your confidence in us.
Kind regards,
Shark Clean.
Rated 3 out of 5 stars
Still waiting for results
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be working ok. Haven’t really noticed a big change in the air in just one month.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Shark Air Purifier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have (2) other Air Purifiers from other companies in my house and have been very pleased. This one is only shows good results when it’s cool and the sun going down. The rest of the day is yellow to orange. I have tried it in two different rooms and it’s the same results
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Sandra,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that your air purifier is only showing good results during cooler times of the day. We understand how concerning this must be, especially when compared to your experience with other units. We want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Purifies the air
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased two of theses units. It purifies the air more than removing dust. My bedroom is dustier. I did a quick dusting after 3 days of using the two new units and it was dustier that before which is a huge disappointed .
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We are disappointed to learn that your Shark NeverChange Performance did not meet your expectations. We will certainly relay your feedback to the relevant teams for future enhancements. Please reach out to our team by phone at 1-855-427-5127. We'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
quit working with in two months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this and only used it a few times, right after it started getting smokey here. Sad part is I was preparing for smoke season so purchased this in July, it is now September, smokey and too late to return. This was a big waist of money for me.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Amber,
We're truly sorry to hear that your air purifier isn't working, especially during a season when it's most needed. Please know that your unit is covered by a two-year manufacturer's warranty. We’d love to help get your purifier back up and running so you can stay comfortable through the smoky season. Just give us a call at 1-855-427-5127, and one of our product specialists will be happy to assist you.
Kind Regards,
Shark Clean
Rated 1 out of 5 stars
Do not recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not last. Ring turned red after a few weeks and we havent been able to use it. We cleaned everything but it still wont work
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi AugustS,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your HP152 Shark Never Change Air Purifier isn’t working as expected. That must be frustrating, and we’d like to make sure it’s performing the way it should. We’ll be more than happy to assist you. Please call our support team at 1-855-427-5127, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET so we can help resolve this for you as quickly as possible.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Defective Day 1 - E1 Error
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened it up, removed the bag from the filter, plugged it in and was met with an E1 error. It turned on but wouldn’t do anything. Called Shark support who, after doing a video call to troubleshoot, told me my unit was defective and I could go through the warranty process…I owned it for less than a day. I just returned it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with an error code E1 on your HP152, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Shark never change filter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sensor got stuck on zero. Returned unit, only had it for less than 2 weeks
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Shark - NeverChange Air Purifier, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Expensive paper weight
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This air purifier is a total disappointment. It's constantly glowing red, which is supposed to indicate poor air quality. The thing is, the air doesn't feel any cleaner, even after running it for hours. It just sits there, glowing ominously and collecting dust itself. Honestly, I feel like I wasted my money on this thing!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jen,
We’re sorry to hear that your Shark NeverChange Air Purifier hasn’t met your expectations and that the air quality indicator remains red despite extended use. We understand how frustrating it must be to feel like it’s not making a noticeable difference.
The persistent red light could indicate that the sensor needs to be cleaned, as dust buildup can sometimes affect readings. Gently wiping the sensor with a dry cloth may help reset the air quality detection. Running the purifier on a higher fan speed for a period of time could also help circulate and filter the air more efficiently.
If the issue persists, our support team would be happy to assist with troubleshooting or discuss possible solutions. Please reach out to us at 1-855-427-5127, and we’d be glad to help.
Kind regards,
Shark Clean
- Pros mentioned:Air quality, Filter life
Rated 4 out of 5 stars
Great little air purifier for medium sized rooms
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always loved having an air purifier in my house, but I never kept them around because I hated spending tons of money replacing filters every 3-6 months. I was very intrigues when I saw this one that claims you could possibly not have to change a filter for 5 years! Out of the box it’s a very stylish looking device that would easily fit in with most households. I got the black one which easily disappears and after a few days you do not even really notice its there. It appears to be a very solid and well-made air purifier. The display and control panel are on top. There are 2 screen type filters on each side that you can pull out and easily wipe clean. The main HEPA filter is accessed by unscrewing the bottom of the unit. The controls are very easy to use. I think most people will find the auto setting to work just fine for them. The unit will constantly monitor the air quality and adjust the fan level based on the quality of air. IF you want to do manual mode, you can do that as well. There are separate settings for the fan level and even a timer if you don’t want it to constantly run. On the front of the unit there is also a large display which shows information about your air quality. You can switch it to show the different types of particles in the air, or you can just leave it on the default which gives you a percentage of how your overall air quality is. It will also show if your filters need to be cleaned or changed. There is also a spot on the top to put in one of the Shark Odor Neutralizer pods which essentially are like an air freshener that gets blown out while the fan is running. They suggest changing these every 6 months or so. They seem to be readily available and are inexpensive. This isn’t something you have to use with the unit though if you don’t want that smell. For my purposes I just left the unit on auto and let it do its thing. When I first plugged it in the fan went on high and it said my air quality was at 67%. Eventually the fan slowed down and the display showed my air quality was at 100%. After that my air quality stayed in the high 90% to 100% range. After a couple days I was wondering if this thing was actually working at all? Then I burned some toast in the toaster. Immediately this think kicked into high gear, the circle display on the front turned red and said my air quality had dropped to 53%. The fan was on high and it remained that way for about a half hour till the burned toast smell in the room was pretty much gone. It was then that I knew this thing really worked! This is one of those things that will improve your life, but most of the time you wont even know its there. I can’t say I really feel the air is cleaner or anything like that, but when you do any cooking or anything like that, you can tell that this thing works by removing the smells and things from the air. I have to say, for now, I’m sold on it! I can’t comment on how long the filter actually lasts as I have only had it for a couple weeks now. But I am hoping I can at least get a few years out of it before having to change the filter. For now, I am very satisfied and would definitely recommend giving this a try if you are looking for an air purifier that you don’t have to constantly buy expensive filters for!
I would recommend this to a friend Rated 1 out of 5 stars
Sensor breaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 2 months, the sensor does not work! Try some model that is more reliable.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Beth,
Thank you for taking the time to share your review. We're truly sorry to hear that the sensor stopped working after just two months of use. This is certainly not the experience we want our customers to have, and we’re eager to make things right. Please give us a call at 1-888-228-5531, and one of our product specialists will be more than happy to assist you. We're committed to ensuring your confidence in our brand is fully restored.
Kind regards,
Shark Clean
- Pros mentioned:Air quality, Filter life
Rated 5 out of 5 stars
Refreshing!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refreshing is what comes to mind with this air purifier. Also peace of mind knowing that you won’t have to change the filter very often. They’re saying it protects up to five years so only time will tell. But it’s very refreshing due to what Shark calls odor neutralizer technology. There is a disk included that’s inserted directly into the air purifier that delivers a pleasant scent. I absolutely love it. I’ve had it for almost two weeks and it’s still going strong. That’s just one of the great things about this air purifier. It also includes an anti allergen Hepa air filter that Shark says won’t need replace for years. And this is based on operating 12 hours daily! Considering the cost of filter replacement for similar air purifiers this is a great feature. It’s easily removable and washable. Another feature is automatic adjustment. This air purifier automatically adjusts to the level of air quality in your home. I had it on while cooking and it immediately adjusted the fan due to a bit of smoke. The LED screen on the front displays the percentage of clean air while it’s cleaning. I love the size of it as well. You can place it on a table top or on the floor. My only drawback is the way it only blows filtered air from two sides of the top and not the entire circle. But that’s very minor. I would recommend this product due to its affordability and function.
I would recommend this to a friend Rated 1 out of 5 stars
Not good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product doesnt live up to 5 Year guarantee. It been 5 minths and it already not working. Filter say 62 percent and yet it stays on 0 percent.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your air purifier is not working properly. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean








