Customer Ratings & Reviews
- Model:
- GU605MZ-G16.U94080
- SKU:
- 6570223
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the ROG Zephyrus G16, highlighting its excellent build quality, smooth performance, and beautiful OLED display. The laptop is also praised for its portability and decent battery life. Some users have noted that the fans can get loud and the device can get hot, while others find the touchpad clicks a bit stiff.
This summary was generated by AI based on customer reviews.
Powerful lil booger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to this bad boy from having my old one for 3 years. Pretty impressed with the speed and styling.
I would recommend this to a friendOverheating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty good laptop, but it has issues with overheating.
I would recommend this to a friendGreat thin laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop, just dont expect a full rtx4080 performance. Since it’s super thin it won’t feed a lot of power to the cpu and gpu
I would recommend this to a friendWARNING TO BUYERS!! Defects and lack of support!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has a well known defect that the OLED screen will crack under very minimal pressure due to mismanagement with the thermals which leaves the extremely thin screen vulnerable to cracking. THIS IS THE WORST PART: when you buy you’re laptop from best buy market place, neither bestbuy nor asus want to take responsibility for the device. Best buy refuses to repair the laptop or honor its warranty. This laptop should come with 1 year of accidental damage protection on top of the warranty but bestbuy does not honor that. On the Asus side, they will charge you hunderes of dollars for a repair that is very clearly a manufacturing defects and not customer induced damage. If you want proof of this issue look up “G16 screen crack” and you will see the huge swath of people with the same issue. Asus customer service is atrocious, they take forever to replay and do anything to make you pay for a rapid that you are not responsible for. Asus needs to take accountability for the design defect in this device or at the bare minimum honor their own warranty on the device. I just purchased this laptop and it immediately cracked with no external damage at all. I am at a total loss of what to do as no one wants to help or bear responsibility. You should just be aware that this could happen to your device before making a purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Christopher,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience and the inconvenience this may have caused if you are experiencing issues claiming for an Accidental Damage Protection. Not all ASUS products qualifies for this coverage. To learn more about ADP(ASUS Damage Protection) and see if your laptop qualifies, please visit our Product Support page at: https://www.asus.com/us/site/ADP/ . All ASUS products undergo intensive quality control testing and inspections, and are bilt to last. The cracked screen is a random problem and not a known issue or a design flaw.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Gaming computer required for college.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my child who needed the extra RAM and VRAM for software he uses in college design classes. He likes that it’s thinner than other gaming computers. This met the recommend requirements for Lumion.
I would recommend this to a friendNice laptop, but returned for 4090 G16
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent laptop, I returned the for G16 4090, I was looking for more performance but in the end I returned the G16 again for the new Razer blade 16 OLED
I would recommend this to a friend- Cons mentioned:Heat dissipation
Laptop keeps shutting down while playing Cyberpunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I try to play Cyberpunk 2077 while connected to an external monitor (LG C2 42 Oled), the laptop gets extremely hot above the keyboard. So hot I can't touch it. After about 10 minutes, the entire laptop shuts down. All of the drivers are up-to-date, so I am not sure what is going on. I am not happy though, this purchase was over $3000 and this shouldn't be happening. :(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JustinE,
We regret to learn that you are experiencing overheating issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2403008258-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
Rog
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is amazing super lightweight and to have this much power in it is amazing while also looking very sleek and professional. Love it gaming on it has been amazing !!
I would recommend this to a friendGood laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good laptop, great screen, great performance. Only bad things are the battery life and the trackpad is only ok.
I would recommend this to a friendIt was a amazing laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it while i had it only reason i got rid of it is because i travel for work and stay at alot of remote locations with little to no wifi and hotspot only does so much for gaming
I would recommend this to a friendSolid Windows PC with premium macbook feel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid Windows PC with macbook esqe vibe/feel. But battery life still leaves much to be desired (about 3 hours on one charge)
I would recommend this to a friendLight and fast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light, powerful with an amazing screen and battery life. It is worth the extra you're paying for the 4080 and vapor chamber.
I would recommend this to a friendFind Another Laptop! Huge Purchase Mistake
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop less than five months ago, thrilled by the specs and features - only to end up entirely disappointed. I'll skip to the important part first - one day, I opened my bag to find my laptop screen broken. I didn't hit it or damage it in any particular way. I always kept it in a soft carrying case. Even still, it ended up damaged. I gave it to best buy to send off to be repaired. A few weeks later, I came to pick up my laptop, only to discover that they had not fixed it. Instead, they REFUSED. They informed me that this particular model of laptop breaks so frequently that they were UNWILLING to fix it for any price. Apparently, most of the time, when this laptop breaks, it breaks again within a few weeks. Now, I am left with a two thousand dollar brick that I am unable to use. Due to this incident, I am unable to give this laptop a positive review. Learn from my mistake. Do yourself a favor and buy a machine that is sturdy, durable, and if it breaks, Best Buy will actually give you a quote to repair it!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MatthewO,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the screen was broken after five months of usage. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty for this product, however physical or customer induced damage is not covered. We recommend you send the product in for service to determine the root cause of the screen damage. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, very fast processor highly recommended. Can handel gaming and editing
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great, i like it , really awsome, the best you could ask for
I would recommend this to a friendGood performing laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop runs a bit hot but the performance is decent for its size. Timespy score on Turbo: 14,922. Definitely rivals some lower to mid end gaming PCs
I would recommend this to a friend- Pros mentioned:Build quality
Sucks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outside looks pretty and premium, but the performance sucks!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emilio,
We sincerely apologize for the performance issues you're experiencing with the ASUS ROG Zephyrus G16 Gaming Laptop and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem described, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403008258-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Will get very hot but that’s expected with the slim design. Would recommend.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Review1116,
Thank you for sharing your feedback on the ASUS ROG Zephyrus G16 Gaming Laptop, and we're sorry to hear that it's overheating. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403002072-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Asus Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this has been the perfect gaming computer for me.
I would recommend this to a friendAmazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top tier laptop. Games are just gorgeous. Highly recommend
I would recommend this to a friend