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Customer reviews

Rating 4.3 out of 5 stars with 226 reviews

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  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers have good things to say about the ROG Zephyrus G16, highlighting its excellent build quality, smooth performance, and beautiful OLED display. The laptop is also praised for its portability and decent battery life. Some users have noted that the fans can get loud and the device can get hot, while others find the touchpad clicks a bit stiff.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-226 of 226 reviews
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Clean and classy, and beauty too!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS - ROG Zephyrus G16 (2024) 16" OLED 240Hz Gaming Laptop - Intel Core Ultra 9 - 32GB LPDDR5X - GeForce RTX 4080 - 1TB SSD - Eclipse Gray just exudes quality and high craftsmanship. From the moment I unboxed it I was very impressed. It's very solid, nice and slim, and classy looking. You can tell when you see it that it's not a budget laptop. The ergonomics are very well thought out as well. I especially like the placement of the exhaust fans. To many "Gaming" laptops shoot the exhaust heat out the sides of the chassis which blows right onto your hand if you're using a mouse instead of the track pad. Speaking of trackpads, the pad included on this laptop is nice and spacious, very responsive, and has good click tactile feedback. The keyboard works and feels decent, and the speakers sound great! The screen is amazing, very bright, nice and colorful, with inky blacks that OLEDS are known for. The 4080 graphics card is very powerful, and will handle all of the newest games, as will the 32 GB of memory. The only issues I had with this laptop is the processor, while being fairly powerful, just isn't enough to keep up with the 4080. My FPS were below what I expected for having a 4080. I get much higher frame rates from a couple other laptops I have that have lower end graphics cards in them but better processors. Even going into the included Armory Crate software and turning everything up to max, and going into the game software and lowering the settings, still didn't get the FPS I would expect. When gaming at factory settings, at factory resolution, my 1% lows were down around 15 FPS and the game was stuttering and tearing really badly. With the settings lowered and the computer tuned to the max, everything was playable, and still looked amazing on the beautiful OLED screen, but the jet noise coming out of the back of the laptop was so loud I had to turn the volume up, and the keyboard and deck of the laptop got so hot it would almost burn my fingers if I held them to long. I used a infrared thermometer to measure the temps, and the deck of the keyboard was at 115 degrees F. And the power brick was at 132 degrees F. After running for only 5 minutes at full speed. I would definitely suggest using a laptop cooler with this if you plan on gaming with higher settings. Overall I really like this laptop, even if the gaming performance isn't as good as I would have hoped it would be.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome gaming laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS is a leader in the PC gaming space, and the ROG Zephyrus G16 showcases how well they build and design high end gaming machines. (Design): I don’t think words really convey how much performance ASUS has packed into the ultra thin and light case. The machine’s aluminum build looks and feels more like a pro-machine than a gaming one, with the exception of the Slash Lighting (programmable diagonal LED on the top case) that gives the machine a little flair. In short, this machine is going to look great on a work desk or gaming setup. For connectivity, you get a good number of ports including 2 x USB Type A, 2 x USB-C (with DisplayPort and power delivery), HDMI 2.1, SD card reader, and audio jack. There’s also a proprietary charging port and the machine can be fast charged in 30 minutes. (Hardware): One of the standout features is the OLED display, offering DisplayHDR 500 True Black, 2.5K (2560x1600) resolution at 240Hz with G-Sync, and 100% DCI-P3 color coverage. Simply put, image quality is amazing; movies look fantastic and so many tiny details pop with the contrast that OLED offers. That HDR experience translates directly into gaming. For example, it makes a game like Resident Evil 4 (2023) so much more immersive, especially when you have dynamic lighting of enemies in unlit areas / shadows. I think ASUS redesigned the audio system for 2024, and the sound is quite immersive for the laptop’s size, although I find that the emphasis on delivering more powerful lows (which it does) tends to make things like dialogue harder to hear, especially in action movies and in some game sequences. Other hardware features include a 1080p camera with IR, RGB keyboard lighting, and a large trackpad. The 1080p camera offers adequate image quality (with surprisingly good low light performance) and the IR system works reliably for face unlock. (Performance): You won’t find many gaming laptops with better specs: an Intel U9 processor, GeForce RTX 4080, 32GB RAM, and 1TB SSD. The RTX 4080 itself has 12GB RAM, which lets you game near or at max settings in the latest AAA games. For instance, I was getting 70+ FPS in Resident Evil 4 on max settings (at 2560x1600). Gotham Knights (2022), which is known for being hard on system requirements, plays at 60 FPS with its recommended setting for this system, which maxes just about every option (also at 2560x1600). Packing this much performance into a thin, and light design does, of course, come with a couple of trade-offs. ASUS has done a good job with its thermal management system, but the fans are going to run at moderate to max speed most of the time. Second, mileage will vary depending on game and system settings, but I’m getting about an hour of game play with recommended game settings and two hours with minimum settings on battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good laptop with a few drawbacks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the laptop is pretty good. It performs well for what I bought it for. Couple of notes. It has some trouble going into sleep mode when you close the lid and it does fingerprint pretty bad because of the finish of the chasis

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Slick and hopefully good for engineering classes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time. Too early to say anything about performance.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Over priced, under performing 1yr Warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't rate any lower. It's not Best Buy's fault that the entire high end Asus line, like the Zephyrus 16" is a complete waste of money. Why? I spent $2500 and barely used it (5 hours per week) to have the display spontaneously go out at 6 months. The warranty covered it, requiring a 2 week service, but Asus wouldn't even pay 2 way shipping. Next, the USB and Ethernet ports, which were also barely used, became so loose that moving a controller disrupted the neighboring ports & connection. I know what reinforced ports are from my own server technician experience. I just let that go. They put graphics cards, without adequate cooling support, in to sub par hosts. They're charging for another company's gpu. At 18 months, the primary cooling fan goes out with a whining, grinding scream. That's after minimal use, double efforts at spacing and ventilation, no heavy loads etc. A 2500 laptop came with a 1 year warranty. It's unusable until the fan is repaired. That is absolutely ridiculous. This assembly should have never existed. It also had issue with sound crackling under high gpu heat and often refused to go to sleep due to whatever driver issues existed. I can safely say I will never give Asus another penny. The performance is not even that great. I'll just not game on a laptop if the product is this poor.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Joseph D,

      We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405037624-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Build quality

    Rated 1 out of 5 stars

    DOES NOT PLAY GAMES

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is amazing at everything except gaming. It has a sleek design and incredible speakers and display. Even the start up time for games is the fastest I’ve ever seen. The gaming experience is horrible for something far better than my desktop pc. On games like rust it’s unplayable 15fps max and beamng is kinda playable but unplayable when you add ai. Overall I’ve spent 2 weeks messing with the software and settings but to no avail. I hope someone sees this and could help me with my issue.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aidan J,

      Thank you for sharing your feedback on the ASUS ROG Zephyrus G16 laptop, and we apologize for the performance issues when gaming. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2405037624-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus