Customer Ratings & Reviews
- Model:
- RF18A5101S9AA
- SKU:
- 6572063
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with golf ball sized dent. Other than that, it’s a basic fridge. Fingerprint resistance seems to work.
I would recommend this to a friend- Cons mentioned:Freezer performance
Crappy product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this fridge. Freezer went out after a week of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DrewM,
We want to understand more about what occurs with the refrigerator and would like to help as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
BAD EXPERIENCE, THEY SOLD ME DEFECT FRIDGE
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, fridge did not work properly from day one, freezer door wouldn't shut and I had to use water case to keep it closed. Best buy customer service said my warranty was up, referred me to Samsung-technician came and blamed Best buy for incorrect installation. I smelle gas, fridge works very loud, I had to pay appliance repair another 600$. I won't be buying Samsung fridges in the future, and especially from Best Buy
No, I would not recommend this to a friendCastile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product and excellent delivery people!!! We are very happy with the Regrigerator.
I would recommend this to a friendGood refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is nice just have to make sure bottom drawer closes all the way or food defrosts
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there RayW, I want to congratulate you on your new Samsung Refrigerator and thank you for taking the time to post your review. I am glad to see that you are enjoying your new machine and we are happy to welcome you to our family. Thank you for choosing Samsung in your home. ^Brad
Canceled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately had to cancel this order , wasn't happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you so much for taking the time to leave a review. To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
- Pros mentioned:Size
The perfect purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall perfect for my kitchen size wise is better than expected
I would recommend this to a friend Buy the warranty for sure
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months and it’s the second time a repairman has to come and fix it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nando,
We appreciate you giving us a review about the Samsung refrigerator. I'm sorry to hear that this Samsung refrigerator needs to repair for a second time.
To help you with this, I will provide you with a link that indicates the available repair services for the Samsung refrigerator.
Here's a link: https://www.samsung.com/us/support/service/.
You can also check the warranty information on this link: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144601910
^Rainly
Broke after 1 week
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 1 week. It did get fixed within a week so hopefully it will last
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stillwaiting, I want to congratulate you on your new Samsung Refrigerator and realize that you were experiencing some concerns with your machine. I am glad to see you were able to receive a speedy repair from our certified technicians. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
STRONGLY DO NOT RECOMMED
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item delivered by Best Buy on 6/7/2021. Trouble with cooling problems since first week. Reported to Samsung that unit not cooling. Took 4 weeks for technician for show up. Technician not able to resolve. Now have to wait another week for another technician appointment. Have owned this unit for over 2 months and has not run properly. DO NOT PURCHASE. REQUESTED FULL REFUND OR REPLACEMENT FROM SAMSUNG WHO HAS YET TO AGREE. WILL PURSUE LEGAL REMEDIES IF NECESSARY VIA MANUFACTURER'S WARRANTY.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see that you are experiencing some issues with your Samsung Refrigerator and know that this has not been an ideal experience. I would love to provide some assistance to ensure that you are having the best experience with your machine. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143620400. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Frigater
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drawers don’t fit good ears to roll back and forward
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sissy,
We are glad to hear that you are using Samsung products. We are here to help you out with your refrigerator drawers, you may click the below link to guide you on how to properly remove drawers and shelves.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144939245) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Freezer performance
Broken after a month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fingerprints all over the door.. door on the right hard to open without opening both doors. It also broke down after a month. It stopped cooling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Risia, I understand you have some concerns with the cooling of your new Samsung Refrigerator. I realize how frustrating that can be. I would like to provide you with some help to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you need any further assistance please message us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143896441. We thank you for choosing to be a part of our Samsung family. ^Brad
Fridge stopped working after 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge broke after 2 weeks. The compressor just stopped. Best buy directed me to Samsung whose brilliant idea was to unplug the fridge and see if it works after plugging it back in. We'll that worked and 2 weeks later it happened again. First, samsung said it would replace it if that happened again but now they're spending it a 3rd party tech. I have tons of samsung products but this is the last appliance I'll ever buy from again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nedson, I see you are having issues with your Samsung Refrigerator not cooling and know how frustrating that can be. I would like to offer some assistance in finding a resolution to this reoccurring issue. I would love to speak with your via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143485891. We would like to welcome you to our Samsung family. ^Brad
- Pros mentioned:Design
Samsung French Door Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was just the refrigerator to meet our needs. French doors and lower freezer was what we wanted.
I would recommend this to a friend - Cons mentioned:Freezer performance
freezer stopped working after 3 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s a nice fridge but the freezer stopped working after 3 months unbelievable, now have to deal with warranty service
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Greg, I realize that you are experiencing a big deal of trouble with your Samsung Refrigerator Freezer compartment not working and know that is bad timing. I would like to offer some helpful information to get your unit operating correctly. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you are still in need of assistance, please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number
1143550109. We would like to welcome you to our Samsung family. ^Brad
3door refrig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't close all the way until you push it. The ding is irritating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 3door, I would like to congratulate you on your new Samsung Refrigerator and appreciate you for providing great feedback. Our Refrigerators do close best when holding the handle all the way closed to ensure the door is properly closed. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Pros mentioned:Overall performance
Enjoying it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, no complaints Delivery guys were great too!
I would recommend this to a friend 2 years old and having issues
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came home from out of town and all the food was warm/spoiled. What's worse, the internal reading and the "SmartThings" app were both reading different temperatures. (the app is garbage). My local repair service will not service samsung appliances. I may be without a fridge for a couple weeks waiting for samsung support to get back to me.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, one of the best hands down. No complaints.
I would recommend this to a friend Ugh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough options on shelving……xxxxxxxxxxxxxxxxxx
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Xxxx,
We appreciate you giving us a review about the shelves of the Samsung refrigerator. I'm sorry to hear that there are not enough shelving options. You are a valued client of Samsung, and your experience matters to us. Samsung is continually improving its products and services.
I will provide you with a link, that indicates an article about shelves o pages 44 and 45.
Here's a link: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144607785
^Rainly