Customer Ratings & Reviews
- Model:
- RF18A5101S9AA
- |
- SKU:
- 6572063
Customer reviews
Rating 4.3 out of 5 stars with 1473 reviews
(1,473 customer reviews)Rating by feature
- Storage Capacity4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Works well!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it works well! Really like it. It has large space inside.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Fridge review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the amount of space I was looking for. The door doesn't shut easily. I am constantly having to come back to the fridge to shut the door. Didn't have that problem with my old fridge.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sherman S,
Thank you for bringing this to our attention. Let us extend our help by providing the details you need for your refrigerator.
Here is a link to help you with the refrigerator doors that do not close easily. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshoot/TSG10007112/
Should you have any other queries, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151995657) when you message us so our team can retrieve your information.
Thank you.
Nicole
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Nice looking refrigerator - would buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this refrigerator. It is smaller than my last one. It takes a bit to get used to not having handles. It looks beautiful. I would like the doors to open differently, instead of right first then left, never both at once or left first. It would be nice if they included an ice scooper.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend Rated 4 out of 5 stars
counter depth refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This counter depth refrigerator is pretty good. Have had other counter depth refrig's. Need to adjust shelving a bit more to fit my needs. Was not unpacked all the way. Shelves still have padding on them. Otherwise the installation was great! The delivery people were very nice and MADE it work.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Dumb door design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door on this refrigerator is NOT a self closing design. In fact, it is designed to NOT self close. There is a plastic piece on the underside of the door preventing self closing, but helps keep the door closed once pushed shut. Calling Samsung tech support is useless. Went back to the store from which purchased and found most manufacturers have a similar design preventing self closing. Buyer beware and find a product not so poorly designed.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Noise level, Overall performance
Rated 3 out of 5 stars
Good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! It was easy to use, looked good, and the sound was quiet and nice.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi MotokiN,
Thank you for sharing your positive insights about your refrigerator.
Rest assured that we will continue to improve our products and services.
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
- Pros mentioned:Noise level, Size
Rated 5 out of 5 stars
Samsung fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet and a perfect fit for our space. Great looking too.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 4 out of 5 stars
fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great but the shelves are to short can not store anything tall like a milk carton
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Favorite appliance to date
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is good and like that it has a small compartment that can be to the side. Looks sleek and clean and goes perfect with the stove I also bought from Best Buy
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Very Very Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sexy compact fridge. My foods are as cold as my wife's toes on a cold winter night. Highly recommend.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend- Pros mentioned:Capacity
Rated 5 out of 5 stars
Great refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. The only thing is it does leave fingerprints. Very spacious.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item. Great depth and fits most standard spaces. Average sustained temps with no issues.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Smaller than what I expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge it’s a little smaller than I thought buts still a great purchase
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
New Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love our new refrigerator There is so much more room and things are easier to find Also love the fact that it lets you know if the door was left open a little
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend Rated 3 out of 5 stars
Pretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a used model wich had dents and scratches to the outside body but I guess thats why it was discounted overall i havent had any issues and im happy with the purchase
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hello there,
We appreciate your positive observation about your fridge. Rest assured that we will continue to improve our products for our customers.
Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
- Cons mentioned:Freezer performance
Rated 1 out of 5 stars
Nightmare experience!!! Do NOT buy it!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung fridge from Best Buy in Lewisville (Dallas, TX) less than a year ago, and I'm extremely frustrated. With the warranty set to expire on November 22nd, I've already had three visits from Samsung technicians to address an ongoing issue with the freezer. The freezer unexpectedly defrosts, then freezes food again, causing a real headache. Despite multiple calls to Samsung Customer Support and their attempts to resolve the problem (during the last visit, the technician replaced the motherboard and the heat sensor) the issue persists. Just yesterday, I had to call again to schedule a fourth service visit. I genuinely hope Samsung will replace my fridge before the warranty expires. I’m not asking for compensation or an upgrade; I just expect a reliable fridge that lasts at least three years. Given this terrible experience, I cannot recommend this fridge or any Samsung fridge to anyone.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are truly saddened that you had to endure these experiences. Allow us to assist you further with this, FrankArturoR.
We would like to speak to you directly to assist you with your refrigerator better. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147633686, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Design
Rated 5 out of 5 stars
Beautiful and functional
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful functional and no stupid handles sticking out to bang your head on.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White
I would recommend this to a friend Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.YesThe [product] arrived in excellent condition, exactly as described on their website. I'm thrilled with the quality and will definitely shop at [best buy again in the future. Highly recommended!” “I ordered a fridge from [best buy] last week, and I was amazed at how quickly it
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
New Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator, it is quality made and works as expected.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Great!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great work & people. Love my new refrigerator!!!it is beautiful
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend























