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Customer Ratings & Reviews

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$1,499.99
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Customer reviews

Rating 4.6 out of 5 stars with 295 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 27.12 Cu. Ft. Door-in-Door Side-by-Side Refrigerator with SpacePlus Ice System highly for its door design, substantial capacity, and overall performance. Many appreciate the ample space and suitable size, along with its quiet operation and excellent lighting. However, some customers have expressed concerns about the ice maker's performance and the water taste.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 295 reviews
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Very easy to clean. Highly recommended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is totally functional. Nice icemaker, I like the external access. The only thing I don't like is that you pull from the bottom of the slide out drawers on the refrigerator side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will check and look to buy at Bestbuy again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for home style and convenient. Save more money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good refrigerator, except for the interior vegetable and fruit trays, are not very friendly. They open from the bottom of the tray instead of from the top, which is more convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful and Deep

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge. I'm so glad we went with another side by side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    eeee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect item, food performance, amazing freeezing coolingggg

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice item but also I need a little Dror so can fit my cheeses inside

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biggest complaint is the small door on the fridge it doesn’t seal well and has condensation around lip if you catch on sale around $1200 buy great fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced a GE fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, for the price. It is exactly what we needed and the quality is so obvious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying it was so easy and the salesman made it a wonderful experience. The delivery crew were a pleasure and did a great job.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 1 out of 5 stars

    BUY ANYTHING ELSE BUT THIS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this fridge for 5 months , what a piece of crap . If you shut the fridge door the freezer door pops open . I constantly have to check the doors , on several occasions my freeze food thaws and causes a ton of frost that needs to be cleaned out . The ice maker has to be reset at least twice a week . I would recommend going with any other fridge than this one . I going to have to put this one in the garage and spend another 2 grand on something different .

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, James. Thank you for sharing your experience with us. We understand your concern about dealing with multiple issues like the freezer door popping open and frequent ice maker resets with your LG Refrigerator (LY27S3240S) model. We strive to provide high-quality products that exceed our customer's needs and expectations.

      For the freezer door, it might just be a little alignment issue or maybe the door seals aren’t closing quite right. It’s a good idea to check those seals to make sure they’re clean and in good shape since damaged seals can cause the door to pop open when you close the fridge door. Also, double-check that your fridge is level because sometimes an uneven appliance can mess with door alignment.

      As for the ice maker, it could be something with water pressure or a setting. If you haven’t tried it yet, give it another reset and make sure the water supply is steady. If you need more help, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-refrigerator-ice-maker-and-water-dispenser-troubleshooting--1337884416316.

      Don’t hesitate to send us a private message on social media @LGUSSupport, and our team will be happy to help you troubleshoot or look into other solutions for this issue. We really want you to be completely satisfied with your appliance. ^Juvy LG

  • Rated 4 out of 5 stars

    LG 27.12 Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace an older side by side refrigerator. The lack of handles takes a while to get used to.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is nice but ice maker takes forever to produce ice. After 24 hours it makes maybe half a tub of ice.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    New Kitchen.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about the refrigerator except quick access door latch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it looks like it will be lasting. Not sure as it’s a new product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The size

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a lot of space in the freezer and refrigerator.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    SLOW ice machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do NOT recommend this refrigerator because of its extremely slow ice maker. Model LY27S3240S. Purchased January 2025. Even using the Ice Plus feature, which is supposed to temporarily boost production, it takes an entire day to fill the ice bin, which is not very big. Also, when using the door dispenser for ice, not only is it slow, it’s also pretty loud with straining sounds. And small ice pieces fly everywhere. To speed things along, we have resorted to grabbing ice straight from the bin. Another downside is that the bin is designed so you can't reach inside the bin. Instead, you have to remove the entire bin from the door to get access to the ice. The water dispenser is also slow so we stopped using that too. LG Live Chat affirmed the ice production speed: Standard Icemaker - 48 hours (first batch), 24 hours (succeeding).

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Lori. Thank you for sharing your feedback with us. We understand your concern about experiencing slow ice production and the issues with the ice and water dispensers on your LG Refrigerator (LY27S3240S) model. We strive to provide top-notch products and exceptional services to ensure a smooth experience.

      Based on the standard ice maker production time of 24 hours for succeeding batches, it can sometimes take longer than expected for ice to be produced. However, we agree that the process should be more efficient. As a potential troubleshooting step, we recommend checking if the freezer temperature is set to the optimal level of 0°F (-18°C) as this can impact ice production speed. Additionally, we suggest checking the water filter to make sure it's not clogged, which can also slow down water flow and ice production. For additional information, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice--1338395755982.

      We also understand your concern about the bin design, and we appreciate your patience as you work with the current setup. Please send us a private message on social media @LGUSSupport with more details, and our team will be happy to assist you with possible solutions or explore other options to improve your experience with the fridge.

      We truly appreciate your feedback and patience. ^Juvy LG

  • Rated 4 out of 5 stars

    LG Door in Door

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quick access door or door in door panel is not 100% sealed. It is creating condensation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Magnets stick to the front!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Multiple things we love about the fridge, but the delivery experience might be a highlight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clerk was knowledgeable and friendly. Delivery guys did a great job.

    I would recommend this to a friend