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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1564 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the 65” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024) for its fantastic picture quality and ease of use. Many find the price point attractive and appreciate the vibrant colors. Some customers have expressed concerns regarding the remote control's responsiveness and occasional lag when navigating menus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,564 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV for a family! Clean and It makes like real images!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed in delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lower left frame on TV is loose. That is something that could have been taken care of on delivery if the guys removed TV from box & set it where it was going. TV was on sale but not cheap enough to justify paying someone to set it up. $249 to have someone take care of the set up is ridiculous. I am an older lady & could not set up the 65” TV on my own. Remember when BBY took care of customers. I was not needing TV mounted, just set on stand. SMH at BBY lack of customer care. Yes, I pay the yearly fee to be treated with more respect for my business. Seriously considering if the $200 a year has any advantage. Would I recommend this TV? Yes, just caution if you need help getting out of box & putting on TV stand.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Meemaw,

      We appreciate your feedback on your delivery service from Best Buy. You may want to reach out to your local Best Buy directly to better assist you.

      If you ever have product questions or need help with your TV, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      Thanks for being a part of the Samsung family!

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, super easy to set up , really enjoyable .

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Looks good for a cheap TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good for a cheap TV. No just mode like roku TVs for short term rentals

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had any issues with Samsung TVs great deal - crisp picture quality

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv/Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new tv is great. Geek squad did a great job of setting everything up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Broken trust

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased TV I asked the salesman if it was on sale for President's Day. He told me that was the sale price and it was not going to get lower. The next week I went in to buy a sound bar and the same t v was being sold for seventy dollars less. It's going to be very hard to trust a Best Buy salesman after this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very cool home screen

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home screen is manageable and easy to use ynlike other tvs I’ve had in the past. 10/10 Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our Go to Store

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a 65k tv and a GE microwave Convection oven from Best Buy. We have picked up the TV but waiting for the Microwave to come in. I have purchased other items from Best Buy and had a great experience. My Family and Friends also use Best Buy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Movel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture clarity at its best.asoundis good and Samsung TV is a plus

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, clear picture, it’s our 3rd in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal for a 65inch tv. Would have been better if tv has an optical cable port.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung 65in tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! The picture is great even on dark scenes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy and great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my 65" and also the fact that it controls my firestick, so one less controller to worry about having out. It fits great on the mantle so I did not have to mount it on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality TV. The picture and sound are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new TV. The price was perfect. I wanted a large TV and I got one. The reception is great. I was very happy with the way it was delivered and all in all I am completely satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    tV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great . I’m truly enjoying the quality of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV- Very Satisfied

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it's a great TV , it does what is supposed to do. Works pretty well paird with my Samsung phone

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a perfect television, very modern, excellent image.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality not bulky love my television love that it has my channel options

    I would recommend this to a friend