Customer Ratings & Reviews
- Model:
- UN43DU7200FXZA
- SKU:
- 6576342
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the excellent picture quality, ease of use, and reasonable price of the 43” Class DU7200 Series Crystal UHD 4K Smart Tizen TV (2024). Many find the setup process simple and appreciate the TV's size, color clarity, and lightweight design. However, some customers have expressed concerns regarding the remote control and certain connectivity aspects.
This summary was generated by AI based on customer reviews.
Load their apps then you’re okay. Otherwise don’t
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was fine about this tv but there were limited options available to load other apps. I tried to load DISH ANYWHERE APP and it wouldn’t let me. There also wasn’t a SPACE button to separate words.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ScottC,
Thank you for your feedback on the DU7200 interface. Please give us a call so we can better support you! You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
DO NOT BUY THIS TV! DO NOT BUY FROM BEST BUY!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV! Brought it home and is emitting a NOXIOUS ODOR. Apparently, a common issue with Samsung tvs, I found out too late. Entire house STINKS and all residents are sick. Tried getting in touch with Samsung and with Best Buy, WITH NO ASSISTANCE AND NO SATISFACTION. Called the store where I purchased and was HUNG UP ON TWICE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NoName,
Thank you for sharing your feedback regarding the scent emitted from your TV. Please know this smell is normal and will dissipate over time. You can also refer to the e-Manual, which includes this information as well (page 226): https://downloadcenter.samsung.com/content/UM/202411/20241108045109001/BN81-25561A-640_EUG_ROPATSCD_NA_ENG-US_241105.0.pdf
If we can help with anything else, please reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for Live ChatManuals, Software, & Warranty Info.
~Samsung Advisor
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure if the tv is defective or that it needs tweeking. I have called Best Buy and have been given suggestions..yet still my picture has colors blending off and on. I tweek and still blending. The geek squad set it up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MicheleC,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Cracked Screen
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered with a cracked screen. I went home from college to set up for my parents as a Christmas gift. Bc it was too long from purchase, Best Buy will do nothing. I wont be purchasing anything from Best Buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gavin,
Thank you for sharing your experience. If there's ever anything we can do to assist you, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not for sports
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy pixelation when watching sports. Football and hockey games were unwatchable. The colors appear very unatural and could not be adjusted to look natural no matter what I tried.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AdamR,
We appreciate your feedback on your DU7200 TV’s picture when watching fast-motion. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Died After Only 85 Days!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away! Samsung isn't what they used to be! TV was great before it went dark and no sound (except for being a Smart TV...spies on everything you do).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi madcustomer,
I'm very sorry to hear that your TV is no longer functional. Please know we back this TV with a 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. To best assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Should have gotten the warranty
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really disappointed. I just bought this 3 months ago and the volume is already shot. Crackling at any volume over 12. I should have gotten the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brendan,
It’s unfortunate to hear of your experience with Samsung’s xxx TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Horrible buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible don’t buy. Couldn’t pass the download section from the set up… Best Buy take this tv down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GuillermoZ,
In order to better assist with this, we’ll need to gather some additional details. Please reach out to Samsung Support at 1-800-SAMSUNG (available daily from 8AM to 12AM EST) or visit https://www.samsung.com/us/support/contact/ to chat with us.
~ Samsung Advisor
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received product with a damaged screen. Clerk refused to credit or replace and claimed it was damaged by customer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KevinN,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
I recommend reaching out to your local Best Buy to help resolve this issue if you have not already done so. If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
DOA
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived with no picture. Had to be returned. Very inconvenient.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LindaH,
I'm sorry to hear about the issues you experienced, which resulted in a return. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Don't buy it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible tv. It stopped working only 2 months after I got it. Last Samsung product I'll ever buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GR90,
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. Please give us a chance to assist you by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
I never get the right answer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never fix my problem with my credit card I call my center and nothing they said they don’t know what happened
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ConradoA,
I'm very sorry that you are experiencing issues with your Best Buy order. I recommend getting in touch with your local Best Buy store directly, so they can best help you. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
- Pros mentioned:Ease of use, Picture quality
Great tv awesome colors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color, crips lines, great for sports, the remote is really cool! Easy to handle and less butons to deal with
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
David
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift, this is my 3rd smart tv the other two, from Best Buy was a Toshiba and Insigna both with back lighting problems, these cheap tv's are JUNK, but this was a gift, the picture quality is excellent, the problem with it is the ridiculous REMOTE so I use my Pioneer receiver remote, the volume control doesn't work, had the same thing with another samsung I had for 18 years.
No, I would not recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Intrusive and complicated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Starting up this TV took me down an IT rabbit hole for about 2 hours. Yes, I’m a geezer but turning on a TV for the first time should not be this complicated! To use the “smart” features (link to Netflix, Prime, etc) Samsung demands personal identifying information including date of birth! The box has a warning about this, but who reads the fine print in the store? Once you’ve got it home, unpacked and installed in place of the old one, you can’t say no. The remote has so few buttons and no manual. I’m guessing and experimenting what and how long to press to get what I want. No optical connection for sound system, must use HDMI/ARC, leaving only two HDMIs for other devices. The picture is excellent, but the experience is exasperating!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelB,
Thank you for sharing your user experience. Please know the Remote Guide is embedded into your TV itself under Settings > Support. You can also download it from Samsung's website under "Manuals & Support".
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Bedroom tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up and it’s so light I did it all by myself! Love the color and the Samsung channel option
I would recommend this to a friend - Pros mentioned:Ease of use, Price
Great television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good television for a fare price. Easy to install
I would recommend this to a friend Get this TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality! Excellent sound! Price is definitely appealing
I would recommend this to a friend- Pros mentioned:Picture quality
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Luv my new TV!!!!! The size is perfect and the picture is phenomenal!
I would recommend this to a friend - Pros mentioned:Picture quality
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ease of set up, quality picture and good acoustics.
I would recommend this to a friend