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Customer Ratings & Reviews

$429.99

Customer reviews

Rating 4.7 out of 5 stars with 289 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers value the Prestige Smart XL Air Fryer for its overall and cooking performance, ease of use, and decent size and capacity. The design and controls are also appreciated, along with the included accessories and quick preheat time. However, some customers have noted concerns about the noise level and the time it takes to air fry food.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 289 reviews
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing oven. Cooked an entire thanksgiving dinner with this oven. Great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this air fryer!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned 4 air fryers over the years and this is hands down the best one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja fryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this food is not greasy taste better

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but hard to clean

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the convenience of the oven. The inside and the heating units get really greasy though and I’m still trying to figure out how to clean it. All in all I would recommend the oven but be leary of keeping it clean.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Penpen,

      Thank you for taking the time to share your experience with the Ninja Prestige Smart XL Air Fryer Countertop Oven. We're glad to hear you’re enjoying the convenience it offers and that you'd recommend it overall.

      We understand that cleaning, especially around the heating elements and interior surfaces, can be a bit challenging. To help with this, we suggest allowing the oven to fully cool before wiping down with a soft, damp cloth and using a non-abrasive cleaner. For tougher grease buildup, a mild degreasing solution and a soft brush can be helpful, making sure to avoid direct contact with the heating elements.

      If you’d like further cleaning guidance or have questions about recommended maintenance, feel free to reach out to us at 1-800-365-0135—we’re happy to help.

      Kind regards,
      Ninja Kitchen

  • Rated 4 out of 5 stars

    Not bad too bad.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does as it says fairly well. Main issue is uneven cooking/ baking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it was taller inside but other than that I like it. The largest I could find.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Returning!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I could save a little money and go with this Air Fryer, but it is going back!! It is so noisy it sound like there is an Airplane in the kitchen. We literally have to yell to communicate when it is on. The cook is inconsistent with temp and time. Spend the money and get the Breville smart oven pro. I have one at home but have to travel with my own cookware because of Medical Issues

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      This is not the experience we want Ninja customers to have with the Prestige Air Fryer. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
      Kind regards,
      Ninja Kitchen

  • Rated 3 out of 5 stars

    Too deep!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this, as it would not fit my space. I had measured it in the store, but they conveniently had shoved the back extension into a cutout in the display, so it measured several inches shallower than it actually was.... And, it does not have a bread proof setting, which I needed. I ended up with a Cosori instead, that fits and has the proofing.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry that your Ninja Oven did not fit your home as expected, and that you’ve returned the product as a result. We hope you’ll give our products another try in the future.
      Kind regards,
      Ninja Kitchen

  • Rated 1 out of 5 stars

    DO NOT BUY!! DEFECTIVE PRODUCT

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this originally in April 2025. It was replaced a couple of months ago due to an ER0 error message. After going to much trouble to cut the cord and dispose of the defective one, they sent another defective one! I am now waiting for my third oven. They said they would ship 2 day and did not honor that, so now I have to wait a week for the replacement. This is my LAST TRY with them!!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Luis, thank your for leaving your review. We’re very sorry to hear about the repeated issues you’ve experienced with your Prestige XL Countertop Oven. Having your first unit show an ER0 error, going through the cord‑cut process, and then receiving another defective replacement is incredibly frustrating. We also apologize for the delay in the promised two‑day shipping. Since the oven was purchased from Best Buy, they’ll handle returns or exchanges, but we’d still like to help however we can. Please reach out to our customer support team at 1-800-365-0135, Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET, so we can review your case and assist you further. Warm Regards, Ninja Kitchen

  • Rated 4 out of 5 stars

    Great but hard to clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great counter-top option! BUT, it needs a more cleanable interior!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product quality but came damaged in 2 places

    I would recommend this to a friend
  • Pros mentioned:
    Cooking performance, Ease of use, Size
    Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Preheats fast, cooks perfectly

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Ninja Prestige Smart Air Fryer and Countertop oven is awesome. It has a lot of space, as advertised, and you can roast a whole chicken if you want to. It's extremely versatile, as a countertop over should be. You can bake, air fry, toast (both bread and bagel settings) and even dehydrate. It's advertised to preheat in 90 seconds and it does. Outside of something not fitting, there's no reason to ever use my full sized over this. It preheats so fast and then start cooking. I'm used to leaving the food on the tray and once preheated, putting it in. No need with this Ninja. Plus, it starts the timer countdown immediately, so you don't want to lose time if you're not nearby. Outside of preheating so quickly, of course the most important thing is how well it cooks. For me, everything has come out perfect. The first thing I used it for were baked potatoes. I popped in the potatoes and once the timer went off, they were exactly as I wanted them. The included thermometer was an afterthought, because I'm not used to using meat thermometers. It's almost a reason to buy this by itself. Obviously, the air fryer/over needs to cook well and evenly. But it does that and with this smart thermometer, I wish that they made full sized ovens. You literally plug in the thermometer and place it in your meat (I chose tri tip the first time), choose the temperature to cook to and put the food in, and it starts and turns itself off once the temperature is reached. Such a time and effort saver. Outside of the cooking, the controls are simple and intuitive. It is louder than my previous countertop ovens, but not so loud that it's a bother. It also releases more heat than my previous ones, so check your counter carefully for a good spot. I love this Ninja Prestige Smart Air Fryer and Countertop oven and would recommend it to anyone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok. Needs improvements

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just ok. It takes longer than my old chefman air fryer to get hot and cook. It’s has some nice features but it’s also harder to clean than my old chefman also

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your air fryer. We will absolutely share your thoughts regarding the cleaning difficulties and cooking times with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
      Kind regards,
      Ninja Kitchen

  • Rated 3 out of 5 stars

    Someone purchased this under my name

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone was able to purchase this under my account without my permission so thanks for the rewards amd hope you are enjoying it

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi BenJ,

      Thank you for sharing your feedback about the Ninja Prestige Smart XL Air Fryer Oven. We’re sorry to hear about the unauthorized purchase on your account—it’s understandable how upsetting this situation must be.

      Since the purchase and account management are handled by Best Buy, we recommend contacting their customer service team immediately to report the unauthorized transaction. They can assist with securing your account and resolving any issues related to the purchase.

      If you have any questions about the product itself or need support, please don’t hesitate to contact us at 1-800-365-0135. We’re here to help in any way we can.

      Kind regards,
      Ninja Kitchen

  • Rated 1 out of 5 stars

    Air Fyer doesnt fry as expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didnt like how the air fryer work. A cheap air fryer would fully fry making crispy and extra well done. This product would just heat ex. Sweet potatoes making soft but not crispy and fry the potatoes

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Jose,

      Thank you for sharing your experience with the Ninja Prestige Smart XL Air Fryer Countertop Oven. We’re sorry to hear it hasn’t delivered the crisp results you were expecting, especially with items like sweet potatoes.

      Crisping performance can be influenced by several factors like food moisture content, cooking temperature, and air circulation. While our smart oven is designed to offer versatility and even cooking, it sounds like the texture wasn’t quite what you were looking for. We appreciate this insight—it helps us better understand how to enhance our products.

      If you'd like tailored tips for optimizing the crispiness or to explore alternative settings, please feel free to connect with our team at 1-800-365-0135. We’d love to help.

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A tad large but in charge

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have worked my way through several pressure cookers as well as a few air fryer ovens. This unit, while not perfect, does work well and would be a nice complement to any kitchen, if you have the space. Pros Easy to setup. Just plug in but do follow directions to do pre-cook burn off to get rid of any residue. The oven is larger than all the ones I have tested (17.09 in L x 20.22 in W x 13.34 in H) but also has more interior space (2.67 cubic feet). Weighs in at 33.63 lbs. Nice large glass window for viewing Controls in the handle are nice and you can change temperature (5-degree increments) and time (1-minute increments) on the fly. Easy to read LED temperature, time and selected cooking options imbedded in handle. Oven door opens down, so you don’t drip on counter if checking or removing food. Light is very bright making it easy to see food while cooking. 4 rack levels. You can do 2 rack cooking by selecting that option on controls. When selecting cooking option(s) unit indicate what rack number(s) of the 4 you should use Has a thermometer option for precise temperature with preset temps for beef, chicken, etc. you can select. By using the manual button, you can set your own target temp. The oven itself is nicely constructed with an easy to clean interior. Cons Does require pre-heating but is quick at about 90 seconds. Grounded Power-cord (36 inches) connection to oven is at bottom of plug so would block other outlets if not used on bottom. Button controls in handle are hard to see as most buttons are small and reflect light making it difficult to see blackened function(s). A tad noisy when running certain functions and runs for a long time in cool down mode after operation. No pizza tray. Maybe they assume you would already have one? But only 1 of ours fit and only on rack 3 as that has a tad extra room due to fan indentation in back of oven. Most supplied cooking pans require hand washing. Outside gets warm so make sure it is an area with ventilation and keep “little” hands away. But to be fair all do Cooking Cooked 2 Cornish hens using the temperature probe and suggested roast tray and rack position. You cannot select the temp for chicken so used preset 165 degrees. Hens were done nicely with crisp skin on top but not bottom. This has occurred in my other ovens as well. I normally cook the first half of the time with breast down then up for remainder. I also set directly on foil lined sheet pan. But wanted to test their suggestion. Used the Pizza preset, and it came out nicely done on top but not too crispy on bottom. Same pan used in other ovens and did not have this issue. Cooked frozen hash browns and they came out crispy on outside and soft on inside. Soft boiled eggs came out nicely as well Cleanup One of the eggs split and dripped egg onto crumb tray. I was dreading trying to scrape this off but to my surprise it just wiped off. The interior is also easy to wipe down and should be done after every use. Cooking modes: Whole Roast Air Roast Air Fry Bake Dehydrate Broil Toast Bagel Pizza Reheat Controls: Power Function Preheat Slices Time Display Temperature Display Shade Rack Level 2 Level cooking Light Time/Slices Temp/Shade Manual Button Preset Start/Stop Doneness Prestige Smart Thermometer 1 year warranty Overall, a great oven with just a couple of foibles from being perfect and would recommend at 4.5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Cooking performance, Ease of use, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome time and space saving product from Ninja!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m always happy when I can eliminate w couple of appliances on my countertop in one sweep of an arm, and I have to start by saying that this new all in one from Ninja does everything it claims and more! Right out of the box you’ll find the unit is well made and comes with a number of accessories including a temperature probe for roasting, two sheet pans and a roasting insert. The inside dimensions are highly spacious, and with its two level cooking design you can have a whole meal cooking at the same time - main course meat and vegetable sides, all at the same time. The control system is very easy to understand and offers a variety of presets to make sure everything comes out perfectly cooked. As simple as it sounds, my first attempt to use the unit was a bagel my old toaster would have burned and dried out all at the same time. The Ninja has a dedicated bagel function that without even changing a single setting gave me a perfectly browned inside while still maintaining a chewy soft interior. No more hockey pucks! If you are a meal prepper, you will find the dual level cooking and generous size cuts down your need to fire up your real oven significantly. I zipped through my weekly prep this week and found additional great ideas in the included cookbook/instructional guide that will make for great easy meals later. All in all this is a GREAT unit if you’re looking to replace your air fryer and toaster / toaster oven all at once, with added ability to cook a whole Sunday dinner inside.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working the first week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed nice, but...controls malfunctioned after about ten uses. Fortunately it happened before the Best Buy return window closed.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Cheryl,

      Thank you for sharing your experience with the Ninja Prestige Smart XL Air Fryer Countertop Oven. We're sorry to hear that the controls began malfunctioning after such limited use, though we’re glad you were able to return it within the Best Buy window.

      Your feedback is important and will be shared with our product team as we work to ensure both reliability and performance meet expectations. If you have any questions or would like help finding an alternative model that better suits your needs, feel free to reach out to us at 1-800-365-0135.

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Cooking performance, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Multi-Cooker, Small Footprint and Delicious Food

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Ninja smart cooker is an air fryer, a convection oven and lots more; all in one. It is large enough to cook family sized meals or it can be used to cook for one. It has the unique ability to cook on two levels or just one level to achieve efficiency no matter how large a meal is planned. This item is packed very well and indeed the unit was in perfect shape. However, you do need to pay attention to the packaging inside and around the oven to ensure all plastic and cardboard is removed. Another innovation that is important to understand up front is that this device does surround cooking in a real sense not just by utilizing the convection fan. It has heating elements top and bottom but also has a ring of heat-source around the rear fan. The proof is in how well an actual meal is cooked so I did try some recipes to determine if food was delicious, would cook in a reasonable amount of time and also the cleaning perspective. All of these tests showed this was an outstanding product. There are very nice accessories and be aware there are four slots for sliding in the various racks, pans and trays. You are also supplied a smart thermometer which can be used in the cooking if you wish. The thermometer allows you to see the temperature but also it will halt the cooking when the desired temperature is reached - another smart feature. By the way, the jack to attach the thermometer is located on the underside of the door handle. You should try the different functions that run from air frying to dehydration. Once powered on, you can press the ‘Function’ button to run through the many cooking options. You get two wire racks, an air fry basket and a non-smoke and non-stick roasting pan. A nice item is also a crumb tray that goes on the bottom to ensure cleanup will be easy. Just for some reference this unit (inside) is about 10 inches deep by 14 inches wide by 8 inches high. The outside dimensions are compact and the unit sits nicely on my countertop. It was fun to figure out the 'multiple cooking process', but this is a smart cooker so basically it will help you to do the correct thing. An example might be if you have a big chicken to roast you’d enter ‘Whole Roast’ and it will tell you to put it in the lowest (or tray-1) position. If you’d like to also air fry some vegetables, you would hit 2nd function. It will tell you that you’d have to put the next tray of food in level-4 (the top rack). I think that gives you some intro into the power of this unit to make a complete meal for you. Also if you are wondering, yes you can air fry two trays of food at the same time using two different racks. Tip of the cap to the designers of this device, they are very smart. You do get an excellent recipe book that is customized for this cooker, everything from toast to prime rib, to sweet potato casserole to even some Red Velvet cookies that I want to try soon. The thermometer works accurately as well. Once you plug the thermometer into the device you can cook by temperature instead of time. You should ensure you put the thermometer in horizontally and into the thickest part of the meat. The directions are a little unclear in this area regarding how to put the thermometer into the cooker. However, you simply place the meat with the thermometer into the oven and close the door over the thin cable of the thermometer. It's small enough to not disrupt the door seal. Most important is how delicious the food was. The roasted chicken I made was mouth-watering great; I just used salt, pepper, garlic powder and EVOO fantastic. I cooked some sliced zucchini on the uppermost rack at the same time as my chicken. The lengthwise strips of zucchini were wonderful (used the same spices as for the chicken plus some flour). The unit does have a light to view what’s cooking and also the light comes on when you open the door. I highly recommend this super cooking machine with all its smarts and multiple heating elements.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    King of Air Fryers!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently added the Ninja Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook to my kitchen, and it blends perfectly with my other stainless steel appliances. The sleek, modern look of the stainless steel exterior is not only visually appealing but gives a professional feel to the kitchen setup. It’s a substantial appliance, yet it doesn’t take up too much counter space, and I love how it enhances the overall vibe of my kitchen. This product comes with some fantastic accessories: the air fry basket, 2 sheet pans, 2 wire racks, a removable crumb tray, a roast tray, and even a pro cook thermometer that takes all the guesswork out of cooking meats. Plus, it includes handy recipe and cooking charts, which make it super easy to get started right away. I’ve already put it to the test, cooking up a variety of meals. The pizzas came out crispy on the outside and fluffy on the inside, the sweet potato fries had that perfect golden crunch, and the cookies? Absolutely delicious. The versatility of this thing is incredible. Whether it’s salmon, roasted vegetables, or anything in between, the Ninja delivers perfect results every time. What I really appreciate is how easy it is to clean up. After cooking, the crumb tray and accessories are a breeze to remove and wipe down. It's low maintenance for the high-quality meals it delivers. I’m really looking forward to Thanksgiving, as this will be my secret weapon in the kitchen. I can’t wait to test out a turkey in it! The fact that you can use this for anything you’d normally bake in an oven—and more—is a game changer. Overall, I highly recommend this air fryer and countertop oven for anyone looking to save time in the kitchen and cook meals in a healthier way without sacrificing taste. It’s a must-have!

    I would recommend this to a friend