Customer Ratings & Reviews

This is my first laptop purchase. I was happy with it, except the battery didn’t hold a charge very well, and somehow I lost my operating system (let someone borrow)and now waiting for it to be fixed. I am happy with my purchase. Just taking awhile for manufacturer to fix.

Your Best Buy associate named Tommy, who sold me the projector, was great, helpful, kind and patient. He also sold me a great project. We love our projector and it's lumins are more than sufficient to project brightly and well.

Love having this protection. It is a security blanket in case something happens.

I got this computer months ago, no major issues yet, so no need for me to call Geek Squad for customer service. I’m sure that if it ever happens, though, they’ll be there to help me out.

I get these protection plans for pretty much everything over $100, due to I find it beneficial when I have had things go bad shortly after the manufacturer warrantee. And if it is deemed "broke" beyond repair, they'll give you your money back on a gift to purchase something else.

Worked with me very well. I went in and they got me a brand new one super quick.

This is a most have because I had 2 laptops since 2016 that kept causing problems and had spent a lot of money on repairs. I got fed up with laptops messing up every time so hopefully if my new laptop has issues it be within the extended warranty .

Peace of mind. Favorite store and good to know your stuff is protected

I have bought HP laptops from Best Buy for years and years. The geek squad is always helpful and my WebCam was fine. User being an idiot lol, there’s a shutter on the web cams now they’re used to not be.

Haven't needed it , but thankful I bought it just in case something comes up

Have a geek maintenance for my I pad and thank goodness I have not had to use it but I have had them in the past and were very welcoming

This laptop is high quality, elegant, fancy y ligh.

Very good, sale guy real helpful, everything went really smooth

Great use for a high school teen Has durability to it as well. My kid loves leaving it in random places. Uses for high school, games, and movies. No complaints

They fix it without any obligation love the customer service

ALWAYS need protection these days with a teenager in the house.... LOL

Its a protection plan, what else would you expect?

I never got to use it there probably really good tho

Geek squad agents are fantastic in solving issues quickly

The geek squad are expert in diagnosing computer problems and are very customer focused