Customer Ratings & Reviews

I haven't had to use this yet but years ago when I did, it was great.

Agent was sure to sell us on the advantage of havinf the extra protect warranty.

Good to have incase something happens before I end school

Haven't needed to use their services, but wished I purchased on a laptop that I bought over 2 years ago. I good had had it serviced under the 3 years plan like a I purchased for my wife computer. Lesson well learned!

this is a great service for the items always buy insurance on my items at best buy.

Thanks for giving me a piece of mind with my device.

They helped her set it up with all items we purchased

GOOD PROTECTION FOR 1 YEAR COVERING DAMAGES FOR THE LAPTOP. GOOD PRICE FOR THAT PERIOD OF TIME

Would purchase warranty everytime as it has been a life saver.

Amazing service. This goes for my tablet; Wacom one. They don’t ask questions unless needed. they’re just helpful and wish for you to be not annoyed which is all I can genuinely ask for. Thank you.

Not had to deal with them yet but they seem good__

Geek squad is there with you every step of the way

Our salesman was very knowledgeable and helpful on meeting what I needed for personal basic use!

Used it right away to get help with set up and get some questions answered. Very helpful and not rushed.

Happy with my purchase perfect for my work needs..

I had purchased a lot of electronic devices through Best Buy and I always believed in them and the services they provided. But a year ago I purchased this computer and everything was ok until the 11th month after my purchased. The computer started acting crazy and it was not responsive at all. I took it to the closest Best Buy and Geek Squad agent checked it out. They told me "they were going to check". The same night they called me back saying the computer have nothing. Next day I went and showed the agent the many videos I took of the computer. They told me they will send it out. Well, I wait 4 weeks,( just enough time for my Geek Squad Protection to expire ), then they called me saying it was ready that it was a problem with the LCD and they have replaced, I do not know what is the relationship between display and system crashing and computer acting slow. So I took it home and tried to download a game and the computer is acting worst than ever. Well played geek squad, from now on I will purchase my devices elsewhere because I do not trust best buy services anymore. Do not purchase the Geek squad protection, they will take your money and do nothing when your device have a problem!!!

Haven’t used my Geeksquad protection yet but it’s great to have to insure that your item will be very well insured if it’s a accident that occurs

Bought this for my daughter for gaming and school she couldn't be happier.I do recommend having the warranty for piece of mind for a great price.

My son's laptop didn't want to turn on.I took it to Geek squad and found quick what was the problem.

I have no response because I have not used it. I bought this just in case something went wrong and it has not so that is as much as I feel good saying