Customer Ratings & Reviews

I am not the most careful person with technology. A year after getting my laptop I dropped it and cracked the touchscreen. Luckily I had the geek squad service and they repaired my screen for no cost! Definitely worth the price!

They are very professional and courteous. They work fast and are punctual.

Excellent service, very useful, very quick and easy to resolve problems

Excellent service all the time! Save time by scheduling an appointment. Warranty eliminated my stress for repairs!

Great for piece of mind! Price was right, too. Previous experience with Geek Squad has been positive.

I purchased the 'physical' (for damages that might occur - like dropping the computer, cracking the screen, spilling coffee on it, etc.) Geek Squad protection plan because my laptop travels frequently. Always good to have because you never know what might happen on the road....

I love how you don’t have to keep the receipt for your warranty to be able to work. Also the staff was very helpful from when I walked in to when I left. They answered all my questions and helped my find the perfect computer!

This is the first laptop that I bought on my own and $100 is honestly a lot for me to pay for a laptop so I had to make sure that my laptop was going to be protected and after talking it over with the Best Buy employees I found a Geek Squad was the best purchase for my investment

Just knowing the Geek Squad is behind me if my computer has any problems makes me feel so comfortable using my laptop.

Guy was really good at giving advice on what laptop to got with

No matter what I buy I also get extra insurance especially when it comes to electronics. I had a problem with my touch screen a while back and it took them literally 5 minutes to fix it

Always helps when I have a problem I can’t figure out. Super friendly and always fast and helpful

The agents have all been patient with us. They explain things so we can understand considering we are not tech savvy!

great protection have had to replace the adapter twice already. the only problem was that best buy did not stock the adapter.

Geek Squad 3 year extended warranty covers all problems you may encounter without any copay, deductible or number of incidents!

It is a very good way to protect your computer incase of an accident and stuff, and its a great protection service. Love it so far.

After my laptop messed up. I thought it would be a hassle to get another one. Geek squad tried to fix it and since they couldn’t they replaced it for free. I definitely appreciate and recommend geek squad.

Salesperson and Geek Squad personnel thoroughly explained the the benefits of the extended warranty. Appreciated the time they took to answer our questions.

I love my 3 year Geek Squad for all my devices. You never know when you may need it. We have 3 computers, cellphones, and other devices. I highly recommend this to anyone it can really will help anyone in the long run.

any priced priced item I buy from Best Buy now I always get the extended warranty because they'll replace it for free