Customer Ratings & Reviews

I've used the Geek Squad in the past when I thought I didn't need it. Kids Broke the laptop screen while playing around. It's a good thing I had Geek Squad as a back up.

There is not a significant purchase that I will turn down an extended protection from Best Buy. They stand behind my purchases and provide "peace of mind" dealing with an accidental situation.

You need protection so why not get it. Geek Squad protection was there for me before when one of my products needed to be fixed and it helped me out big time.

In my opinion everyone should get a protection plan. It covers everything.

In my opinion everyone should get a protection plan. It covers everything.

In my opinion everyone should get a protection plan. It covers everything.

This saved us when our recently purchased computers sound went out. The geek squad helped to try to fix it and then replaced our computer for free. Worth the protection

I really cant answer this one as i haven't figured out to get it downloaded to my computer. I need to call and ask but have been so busy i haven't had the chance.

purchased a laptop for my husbands birthday at Best Buy and so far have not needed any repairs but am glad to have it if needed. Geek squad protection is good to have

I bought an expensive laptop and it works good. I also bought the 2 year Geek Squad plan. Then I lost my charger. I was told by Best Buy that they would not replace it. It would've been nice if Best Buy would have replaced the charger. They should offer to replace the chargers at least once. The laptop cost $2,000 with the Geek Squad plan.

Iv use the squad a few times they always resolved my issue on laptop

Geek Squad Protection is one of the best protection plans I have every purchased. I have used my plan a few times over the last few years and have saved myself hundreds of dollars.

So far so good, will have to wait until I break something.

I can always depend on the Geek Squad to answer any questions I have about my devices. They are extremely knowledgeable, patient, and explain things so I can understand things. Being able to make appointments online is very convenient.

Have purchased before and it comes in handy! Will never purchase technology without!

I'm glad I bought this protection plan. I feel safer knowing that my laptop is covered by Geek Squad and that if something were to happen, it won't cost me an arm and a leg.

Have this helps reassure me that if something happens I can’t get my computer fixed.

I really can't rate this now since I thankfully have not had to use it for my NEW laptop !!! Gave a rating based on my use of Geek Squad for many years for other items.

Have not had to use the Greek Squad and hope I don’t have to.

Best Buy honors the warranty without questions asked. My son had an ASUS gaming computer that had a problem with the battery. They were not able to fix computer so they refunded the total amount we paid so he could purchase a new computer.