Customer Ratings & Reviews

care free protection!!!! i will always buy best buy protection plans. It is very useful and worry free to have my stuff on vacation and other travel

Excellent service they work so profesional and make a great job

The agents are extremely nice and professional they answered all my questions.

Total tech is totally worth it! Especially if you buy appliances from BB they are covered as well. Stuff gets fixed for free.

Easy to buy and from what I've read covers most use cases. Hopefully I'll never have to use it :)

Easy to buy and from what I've read covers most use cases. Hopefully I'll never have to use it :)

This service contract is worth the cost. I had a problem with another item purchase and it was handled without any problems. This is a great deal.

Extended warranty is well worth the purchase. Saved me the entire cost of a dropped computer. Good for piece of mind if you can afford the small additional amount.

I purchased the 3-year warranty on a laptop. The display started doing some odd things. Since it didn’t do it for them they said they weren’t sure what it was. Apparently if I had paid for their membership they would have run diagnostics for free. If there turns out to be an issue with the display or the graphics card, they do not fix it in house. They would have to ship it off and it could take weeks to get back. I should have purchased the manufacturers extended warranty instead.

Haven't needed to use it yet. Only called in once to see about a price match on the laptop which they took care of right away. Only problem I've had is when you call in your on hold forever before you finally get to talk with someone.

I had a nice time at Best Buy at your place. Very very nice and helpful.

The IT dept is amazing with what they do and how they help.

Geek Squad is the squad for me! Always good to have help from them.

So happy I purchased this protection with my laptop. The motherboard crashed by GeekSquad was able to fix for no additional cost….and quickly!

Like an insurance policy...haven't needed to call but great customer service at my fingertips makes thing much less stressful!

I have not needed to use this service yet, but it proved most valuable in the past—quick, honest, and reliable service.

Have not had to use this service, but its a great thing to have protection

Even though I have not had to use the Geek Squad Services yet as I have only had this laptop for 2 months, I am very glad I have this protection service available.

We currently purchased a Lap-top at best buy and are very happy with it, And let me tell you I bought a one year Geek Squad plan for it and i have peace of mind for a small price

I am very hapoy with this wareanty protection, I have only had the best experiences with Geek Squad and I know they stand behind their warranties.