Customer Ratings & Reviews

Always there to help. Good prices for great products.

I have used geeksquads insurance on a few of my gaming laptops and more expensive purchases over the years. Some of those had defects or were damaged due to mistakes. Best Buy has ALWAYS either fixed the issue to my satisfaction or replaced the item with a new item. In the few rare cases when the item couldn't be replaced they gave me a gift card worth the original purchase price of my product so that I could buy a replacement of similar quality. All in all I have been very happy with their insurance.

Thankfully have not had to use this, and hope never to. 4 stars because I can't honestly say what the customer service is like.

I decided to spend a little more this time and I am glad I did! You can tell this laptop is just made better, my last few were more flimsey and just more creekey with noises when opening and closing the lid, etc. This one is solid and feels well made. I also love the specs! I can play any of my games at best settings and it handles with ease!

Life is full of surprises and not all of them are good. I glad to have peace of mind should my Lenovo crashes or I need some help with it. It's nice to know that my new Lenovo is in good hands should I need a helping hand.

When my computer accidentally dropped I was able to bring it in store without having to pay extra to get it fixed. They were very helpful

The agents sent out my laptop to be fixed, but as it was going to be more expensive to repair than was worth it, I was refunded for my laptop instead.

Haven’t had to use it yet. But I’m sure it’ll be a good experience.

That’s a good price for protection and a great laptop!

Absolutely love they have this service available for purchases, life always happens and you never know what may happen

If feels good to know my laptop will be covered through nursing school. My salesman was very nice and he explained all the options. 3 years seemed like the best plan because my program will be 2.5 years.

I got a laptop. The people there were wonderful and so helpful!

Best buy is the only store that i know that they wont fail with their protection plan

The. Protection. Plan. Is. A. Great. Option………………..

Affordable for the protection. Covers most issues that could arise.

In my 10 years of purchasing all types of computers, from desktops to laptops, and windows based to Apple products, I always opt for getting at least the 2 year extended warranty, and it has always been well worth the added cost. Sometimes the product was damaged by me accidentally, and other times the laptop simply died within the 2 year warranty timeframe. Regardless of why, Best Buy always either fixed the product at no cost to me, and my extended warranty remained intact for the duration of the original warranty. Or, Best Buy replaced the product with the same item, if it was still in stock, or I was given a full refund of the price of the laptop onto a store credit card so I had that much money to use towards the purchase of a new laptop of my choice. The extended warranty is used up when the item is totaled out, meaning that amount is not refunded, so you need to repurchase the extended warranty when you purchase the new product, which is always worth it.

the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.the agents moounted my tv and conected all of it. TThey are the best and most preofessional people in the industrey. they usually on time and will call before coming to your house.

Simple and easy very cheap very Worthy guaranteed satisfaction in my opinion

The plan is totally worth it. A no brainer, really.

This is actually worth it, in my case because in between that 1st year the computer died and they gave me a giftcard with the amount I paid to get. anew one.