Customer Ratings & Reviews

Should have opted for longer plan. My laptop fried almost exactly a year into having it and geek squad sent it off for repair and had it back to me before my finals were due!

I have not had to utilize this protection plan, although it was purchased.

I recommend getting this if you're buying expensive electronics. I bought this with my Razer Blade 15 laptop, which cost $2000. I was skeptical to get this at first, but I did anyway. After a year, my laptop develop 1 dead pixel. Geek Squad didn't agree to repair it because they would onlydo it if there are at least 3 dead pixels. I sent my laptop to Razer. It came back with the issue fixed, but now with a trackpad issue. I brought it to Geek Squad again, but this time, somehow the system doesn't let them send out my laptop for repair. I believe it was because they didn't have the replacement parts from Razer. So they gave me a full refund of the laptop. Although I was unhappy at first that they weren't able to repair my laptop (due to it being Razer), I was happy to get a full refund. Now I can use that to buy another laptop. And I would get this Geek Squad protection again.

Definitely suggest getting protection on everything. My daughter had an issue with her computer and they had it fixed very quickly.

I haven't have the need to use this plan (hopefully I don't ever) but it's a good option to feel secured.

They’re really nice and do a good job, they fixed what was wrong with my laptop

Very wonderful always recommend they are fast to answer

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

The Geek Squad installed items very fast and explained all very thoroughly.

It's been worth price in the past for other purchases.

Easy to contact for all tech related things and issues

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

It’s a relief to have a coverage plan for my laptop! I’m always in a rush, especially with kids. Thank you Geek Squad for offering this along my laptop purchase!

Great customer service helped answer question explained difference between each laptop i was lookimg at and gave me great information to make my decisions easy

So far so good. Runs smooth. I’m not very computer friendly but I’ve managed to get through.

Tried to redeem warranty and was told my laptop would have to be shipped out and would take about a month before I could see the new one. Probably worth the money and the peace of mind, but keep in mind that any repair will put you out of your device for at least 30 days if it is not an easily repairable device.

I always get this service on my electronics. It is gives me good peace of mind that I can get a replacement if it breaks. The replacement will often be a refurbished device, so the battery life can sometimes leave something to be desired. That said the devices are always in great shape and look and run like new. Ill take an old battery in a new computer over a cracked screen any day of the week, so this is well worth it.

After purchasing HP laptop and an unfortunate accident with it i sought help from the Geek Squad and Regina provided me with the best service i could hope for. She is amazing and professional. She is patient, friendly and courteous at the same time and certainly knows the business very well to get the client the best service possible. I am very happy with the purchase and with the Geek Squad department in general but Regina seems to have all the answers and knows to relieve the client from any concerns. Thank you!

It’s been a wonderful protection program and every time I’ve had a problem, I’ve been able to get my laptop fixed

Excellent for my online lessons! Easy to start and use.