Customer Ratings & Reviews

Geek Squad has taken care of me Beyond what I have expected this year. I just think that I'm so very much for going far beyond. They are an excellent team and they were very very hard at customer excellence.

Both agents I worked with were excellent. They were knowledgable, and able to answer every question. AWESOME service.

The primary benefit of having a one-year assurance plan for my laptop has been the peace of mind it provides. Knowing that I am covered against unexpected accidents, hardware failures, and other unforeseen issues has allowed me to use my laptop without constantly worrying about the potential costs of repairs.

Geek Squad has always been extremely helpful and friendly. They don't make me feel dumb when helping me with things that I'm sure are simple to them and that's appreciated.

Who can ever predict what can happen when you are using your computer in several different settings? I never imagined that the accident that rendered my computer inoperable and unrepairable would happen, but when it did, not only did I have the assurance that the computer would be repaired if it could by the highest level of repairmanship, but that it would be replaced if for some reason it was unrepairable.

Geek Squad is awesome and really helped me out after I dropped my laptop and it needed a repair. The service agent was so great and helped me with no issue. My laptop was repaired and returned to me in no time. I am so glad that I paid for this service. No regrets at all!

Great product. I’m glad I purchased this and I’m praying I don’t have to ever use it.

Who doesn’t like warranties in case of mishaps or theft in some cases

I would have been out of a computer if not for the Geek squad service plan. I had a dell 2 in 1 that had a faulty camera and fingerprint scanner. I sent it to dell under warranty, and they couldnt even fix the problem! Luckily i purchased the service plan and the Geek squad was 100 times more helpful than dell. I am so happy, they are going to replace the computer in its entirety because they couldnt get it to work, even after ordering new parts and installing them. Thank you!

I purchased a laptop which i am glad i purchased this protect plan with my purchase. I wasn't stressed or overall with the laptop once it's was damaged. I was notified through the process for the repair. the laptop wasn't going to be repaired unfortunately but i did receive a store gift card with my refund for the laptop and protection plan . Overall good buy i recommend always purchase a plan just in case

Its a good product to add to any device you purchase

Excelent service Carefully The excelent technician

a good option to extend the coverage period of Apple Care.

I've needed the GeekSquad protection plan twice for two high-value items. It was a lifesaver to have as I was refunded via a gift card and was able to replace both items. The process was smooth, quick and the technicians were incredibly helpful!

Every time I do it, It feels like a huge investment to buy Geek Squad service. But since I use my devices until they become unusable, it's been worth it. This is now at least laptop #4 with a service plan, and I haven't regretted it yet! Especially since it covers more than just this 1 computer. I've been able to cover other devices as well! I am sure it's more than paid for itself over time.

Adding geek squad support was easy. My experiences in the past for service have also been good.

Highly recommend especially if you buy your kids electronics. Claims are easy and it will help if needed.

They are wonderful people and was very helpful when I needed them.

If it works like it did the first time I will have no complaints.

The service was very helpful. Detailed on my needs.