Customer Ratings & Reviews

I had purchased a lot of electronic devices through Best Buy and I always believed in them and the services they provided. But a year ago I purchased this computer and everything was ok until the 11th month after my purchased. The computer started acting crazy and it was not responsive at all. I took it to the closest Best Buy and Geek Squad agent checked it out. They told me "they were going to check". The same night they called me back saying the computer have nothing. Next day I went and showed the agent the many videos I took of the computer. They told me they will send it out. Well, I wait 4 weeks,( just enough time for my Geek Squad Protection to expire ), then they called me saying it was ready that it was a problem with the LCD and they have replaced, I do not know what is the relationship between display and system crashing and computer acting slow. So I took it home and tried to download a game and the computer is acting worst than ever. Well played geek squad, from now on I will purchase my devices elsewhere because I do not trust best buy services anymore. Do not purchase the Geek squad protection, they will take your money and do nothing when your device have a problem!!!

Love the idea of having computer functionality with little investment. Too easy to use; especially since I'm an android user anyway.

Just purchased a new PC and decided to get the extra coverage. My last Dell broke one day after the Dell warranty and Dell would not help me fix it without expensive fees. I would never go without coverage again.

The in-store reps were amazing and very helpful, but my overall Geek Squad service experience was frustrating. My laptop repair took much longer than expected, and I ended up having to contact corporate to get clear answers and updates. I appreciate the kindness and professionalism of the store team, but the process itself definitely needs improvement.

Geek Squad give me immediate attention every time I call upon them and never conclude until they are assured I am completely satisfied.

No complaints but never used ultimately - knowing I had the protection and it seemed to be a decent cost to value ratio is why I’m giving 5 stars

My son loves the laptop and couldn't be more pleased. He says his performance has greatly improved with the upgraded features.

Had a laptop diagnosed for problems and in a short visit it was fixed

I have never had to use the Geek Squad for any of my purchases from Best Buy but I feel better safe than sorry, if something does happen to go wrong I know I have the best in the business to help with any issues if need be.

I purchased for a laptop I ended up returning. Wished I purchased it on my other laptop that I dropped, that is less than 6 months old (bye bye $1k). Never used the service but Peace of mind does have a price apparently.

Never liked Dell until now best decision I could have made I love this laptop.

Glad to have the peace of mind, hope I do not have to use it.

I purchased 3 year so let's hope it lasts and they don't cut me off like other times.

WHEN YOU NEVER KNOW WHAT CAN HAPPEN NEXT. THIS PROTECTION COVER THE UN-EXPECTED. WHY GO TO SOMEONE WHO KNOW A LITTLE ABOUT NOTEBOOK WHEN THE GEEK SQUAD CAN COVER YOU FOR 2-YEARS. MONEY WELL SPEND.

This laptop is small but mighty. Easy setup ans works lije a charm. You won't regret buying it.

I always buy the 3 year accidental damage warranty. I've been buying computers for 3 teenagers, and let me tell you, accidents happen.

Great add on! Definitely a must have when your laptop gets delivered to the wrong address!!

Visiting the Oxford location is alway great. Everyone is very kind an nice. The problem is alway solved when I leave.

I have the peace or mind that I have Geek Squad for anything the warranty wont cover.

After about 6 months I experienced issues with my lap top pc so I brought it in to the Geek Squad. They were able to repair the system free of charge. The repair time was not bad at all.