Customer Ratings & Reviews

Geek squad protection actually makes life better great associates at BBY

I have always loved the Geek Squad. Great value for what they offer. Anytime I buy a new device I add the service plan.

I trust that if I have any problems In The future that that they will help me solve my computer problems.

This is a must with kids!! Having my kids doing school from home means they are all over with their devices. As they transition back to school I want his device covered for anything that can happen here or there.

It's a very good service and easy to use they do whatever you have a problem with your PC or computer or any device you have

Covers more than other extended warranties. I like that i can take to local Geek Squad at a nearby Best Buy to get service.

Having the extra protection eases my worries. I’m hopeful that my teenager won’t need it, but glad to have it just in case.

Bought for my boyfriend for his birthday to cover laptop purchase. Our son accidentally wet it and was able to replace laptop. Then when replaced I purchased again to cover 2nd purchase.

Wonderful protection plan, my computer died and i hadn't had my computer for quite a year. Called the geek squad they triuble shooted the problem and in 2 weeks it was up and running like new.

There are the best in the business. I have never had an issue

Gives you a little comfort. So that's worth it. Warranties are always pricey. But it that way where ever you go

it provides you with great protection. it got a laptop 2 years ago and bought this extended services. I got a credit for the full amount of the product price because it has issues and I was able to upgrades to a new laptop.

I have not had to use my protection, but everything that is included I have no doubts I will have any troubles.

teh coverage has a very wide range, and you feel protected when buying expensive devices.

I've now gone 2 months without my computer and while they say I should be getting a new one soon, I'm not holding my breath. This all happened at the start of the coronavirus stay-at-home order, so I would understand some delays, but that is not enough to excuse the poor service I've gotten. I originally sent my laptop in with obvious hardware issues. They ignored the things I told the agent I chatted with and that I wrote on the paperwork I sent in with the machine (like how it crashed when the device was moved... again, obviously a hardware issue) and just reinstalled Windows and sent it back claiming they had tested all the hardware and it was all fine. It crashed literally the first time I tried to boot it up, so I'm very skeptical that they actually tested anything. So then I had to send it back, but they wouldn't do anything to help remedy the first mistake they made. They wouldn't even let me reuse the same box. I had to wait for them to ship another one. They never gave me any real reason as to why. I found online myself that the whole process of a customer shipping directly to them, instead of taking it into a store, was new, I guess, because of the coronavirus, but I was never told that by the customer service person or any of the managers I spoke to. The only explanation I got was an extremely flippant manager saying "we can't change the process because that's the process." So I had to wait for a new box, ship the laptop out again, and then got basically no updates unless I actually called. When I did call, they told me they were waiting on parts but they would "escalate" my case so I would get a call with any updates. I got a call a few days later saying they had no idea when they would get the parts. Almost TWO WEEKS later, I got an email telling me the pickup location had changed for my device, and their online tracker said that they MAY have to replace it. The location they changed it to was Kentucky. I live in California. 2 days later, with still no update on whether or not they're actually going to replace my device, I called for an update. Turns out a "glitch in their system" meant that my new device (that I was never even informed I was getting) was sent to the wrong side of the country. Now I have a new case number and I have to call back in a few days if I don't hear from them (highly likely) to figure out if they're going to send it to a local store or directly to me. I'm assuming it's still going to be several days after that before I actually get my computer. So we'll see if I actually get a new computer like they promised, but this whole experience has been awful. I guess it'll be nice if, in the end, I get a new device out of this, but next purchase like this I make, I'll definitely be looking elsewhere for a warranty.

It's always easy doingv everything with BestBuy. From online shopping, picking up in-store. To walking in to troubleshoot your device.

Extremely worth it, I think it is necessary to get the geek squad plan for ANY electronic you move around, they are very helpful

They're amazing, went in due to a problem with a defect in the plasma and they resolved the issue so quick

I really like my laptop. works well for the price I paid

As a college student the peace of mind this brings is irreplaceable. I need my laptop for everything so this is a must!