Customer Ratings & Reviews

I was having an issue with my laptops audio while playing youtube but now everything is running smooth!

i have not had to use it thus far although I am wondering if I should renew as it expires next month, I find often as these programs expire the issues occur

There are certain products from Best Buy like this protection I always by if the purchased item’s price warrants such. I feel better knowing I’ve got a cushion if something happens to my purchased items.

The computer has been perfect. Battery life is amazing too!

Great value and customer service only thing i don't like is they making me pay for another protection plan after my device got damaged I mean if you pay for a two year protection its should be protected for two years

Yes, my Chromebook has broke. I took it in and the help service was wonderful. They fixed my equipment and return it to me.

The agent help me pick out a laptop that was kid friendly and upgraded so they will be able to play games.

Glad I bought this 2 year insurance cus you just never know if I will need it later down the road!

I recommend to always get geek squad protection if available for the items you purchase. Never know when you will need your product fixed. I always by my electronics at best buy and get geek squad protection.

I recommend to always get geek squad protection if available for the items you purchase. Never know when you will need your product fixed. I always by my electronics at best buy and get geek squad protection.

Went in with a problematic computer and the guys fixed right up for me

this has always been our saving grace to our electronics which is why we buy all from best buy

Very worth it, especially if you have children. You never know what might happen and with this coverage I don't feel like i need to wrap my computer in bubble wrap and put it in a plastic bag when I'm away from it.

I like having this on my computer as this ensures protection on it so I can hopefully prevent what happened to my previous laptop.

I am not the most careful person with technology. A year after getting my laptop I dropped it and cracked the touchscreen. Luckily I had the geek squad service and they repaired my screen for no cost! Definitely worth the price!

The agents has helped repair my laptops in the past. It’s very easy to schedule an appointment and everyone’s been very helpful.

Geek squad is the best! As Seniors, my husband and I are not exactly tech savvy. Geek squad rules!

Waited for 40 mins to be assisted but they just ask for it to be returned

Absolutely loving this device! I use it for basic things (email, Netflix, etc) and I’ve had no issues whatsoever. Only drawback so far is that camera is not front facing so no video calls unfortunately.

Great laptop! Does exactly what I need in a much cheaper option Chromebook vs laptop