Customer Ratings & Reviews

Great pass came with the laptop and a bonus expense

IT WORTH EVERY PENNEY! YOU SEE AND UNDERSTAND THE VALUE WHEN YOUR EQUIPMENT IS BROKEN

Love Geek Squad. I will buy anything I can through Best Buy as well as the extra protection. This protection not only covers defects in the hardware, but if I accidentally damage my item.

Highly recommend on computer products. It saved me an $800 MB and about 3 hours of trouble shooting. (wouldn't charge)

I have this "just in case something happens" we know we can count on Best Buy to handle any problem that happens.

These guys are always helpful. Make an appointment online and show up in the store when your time is ready. Sometimes they can fix things on the spot other times they have to mail it a way which can take a good week to get back

Having the geek squad on my side makes me feel better. Anything that happens with my computer is overseen by the EXPERTS!

When I told them I didn't need the membership because my company has IT and it's a company computer, they didn't seem to want to take no for an answer. They kept sending new people to talk to me about why the membership will save me money in the long run, so I agreed to it. I don't need it and wish I didn't agree to give them $200 for the membership. Then I just needed them to install the newest Windows update, they didn't tell me that would cost me another $100 and it took them 4 or so days to install a Windows update.

So far I haven't needed to utilize the service but I'll go on previous experience in rating them

The team are so nice and know so much, cleared up my issue after 15 minutes of being there

The service is good and go well if you buy a laptop.

Great knowing I can stop by and get answers/ service on my devices with trusted personnel!

Would recommend... everything is expensive to fix. And yes things always go wrong. Used on my past laptop and if need be will use on this one

Very reliable service to your product even if they can't fix the problem your not left in the dark

Guys you should’ve definitely buy this thing and it is really helpful

So far I have not had to use the extended warranty. I have purchased one in the past which I did have to use. I was pleased with the results at that time. I did use my Geek Squad contract to set this computer up.

The 1-Year Accidental Geek Squad Protection plan was added peace of mind for my tech purchase. I felt secure knowing that if anything came up as an issue, I would have accessible help to fix or replace the product.

Highly recommend, a bit pricey. However, you never know when you will need to really use it.

Had to use this to repair a laptop, A must have for those unexpected errors or.... who know how that happened? Get this or beware. Don't be left out in the cold with a dead pc.

Great service explained everything i needed too know and great protection worth the extra money for sure.