Customer Ratings & Reviews

I bought the extended warranty for peace of mind to cover my computer

Must have for teenagers with laptops. We had one major breakage that would have been a death sentence for the computer. It was repaired for nothing! The only downside was it took 4 weeks to get it back.

THE GEEK CLUB IS WONDERFUL TO HAVE, BECAUSE THEY WILL CHECK OUT EVERYTHING YOU HAVE PROBLEM WITH.

Definitely would recommend getting Geek Squad on major purchases.

Gave me very good advice and listed to what I needed to get fixed. They were very patient and understanding.

Nice computer In fortunately it’s hard to see the keys with the keyboard back light. It’s speed and storage is great, like I said I can’t see the keys

I do not think you should spend the money on a laptop and not protect your investment. I often times have to use my Laptop other places than my desk and I can be clumsy. Accidents do happen!

Bought the accidental protection for both of my new laptops. Since children can make mistakes, this makes me feel more protected. And, Geek Squad has been very useful every time I've called.

I have been satisfied with Geek Squad in the past, hopefully I won’t have to use it but incase I do I’m happy I can bring my computer to an actual store instead of dealing with shipping it out.

Haven’t had to use it but glad to have it in case something happens.

Fixed my Chromebook and showed me how to do it if it should happen again. Doesn't get any better than that

The agents that came out to install were respectful and helpful with the mounting and programming of the new TV

I typically do not purchase a warranty on devices but this was a great value and they will fix essentially anything that can happen to my laptop. It worths the cost!

Havent had to use this yet thankfully, but it's a great piece of mind, especially for how much laptops cost.

Had to use the 1 yr protection twice in the first couple months of buying the Lenovo laptop. Damage was documented as “dropped” but it was not. I was sitting in the room as the laptop was closed after use and cracked. Now the 1 yr protection is exceeded, even if the same issue occurs rather than charge the manufacturer for a defective item. Technicians were always polite. Service messages were timely.

Overall happy. But will have to see once I need to use this product.

Everything thing I purchase from Best Buy i get the protection plan. It is so much better than other stores. I only wished they renew when expired.

I have never had a bad experience with geek squad, they have always been helpful to the max. Willing to take their time with you to explain, suggest and in some cases refunding items you are simply not happy with.

Great screen and color. Just take size into consideration when buying a laptop bag.

Amazing team. Saved me so much on my laptop. They are super professional and will make magic