Customer Ratings & Reviews

You need protection so why not get it. Geek Squad protection was there for me before when one of my products needed to be fixed and it helped me out big time.

Haven't needed it, but thankful I have it! Would definitely purchase again

I love being able to take my device to Best Buy to have them fix it. Sure I could fix it myself but I don’t always have time. They will fix or replace the equipment quickly

I always buy the replacement plan and warranty. If I have ever had anything wrong they have been more than accommodating and helpful. If they couldn't fix the issue with my purchase. It was replaced with a new one.

needed help and got good advice. overall good experience.

I don't buy computers or tech gear anywhere else because of this protection plan. I do think it's expensive and overpriced. I have used it for repairs and have met with varying success on them actually fixing my stuff. I've had laptops sent out & replaced. My dslr camera was shot and after 3 repair visits, still doesn't work. They do give up a bit too easily on fixing some stuff which is annoying. I'd almost prefer they just replace stuff now but that gets complicated with computers. I do think a service plan is a must for new tech with kids around but I wouldn't say this is the best plan out there, they fail at getting stuff fixed sometimes. Be prepared to hold your ground & wait a lot. Pay attn to when it expires. I tend to get 2-3 yr plans if I can afford it, 1 yr just doesn't cut it.

Got this for my teenage son, so it was mandatory that we get the protection plan.

Anytime I purchase electronics, it's a given that I also purchase the extended warranty as well. You just never know when your item may break or get damaged and it's a great feeling knowing that you are protected if that time comes.

Love, Love, Love the Geek Squad Accidental Protection. Could not recommend it enough. Very much worth the value for the accidental protection offered. Pays for itself!

love the Samsung Notebook... very Easy to use AND CONNECTED AUTO TO MY WIRELESS PRINTER! THANK YOU GEEK SQUAD FOR TRANS MY APPS N GETTING THIS ALL TOGETHER!!

Excellent warranty for my new computer if i will have an accidente o have the certain they cpul repair it ir change it.

I always feel less anxious about my computer malfunctioning when I have the Geek Squad and service

I have never went wrong with buying computers from Best Buy with the Geek Squad replacement.

I love geek despite can’t reach them but still good service and great customer care

Repair my childs computer quick.but didnt know it was just for q repair.it was for a 11 year old so she missed it up again and wasnt able to get it fixed.

They are always 24/7 available and they always try to help you with any concerns

[Employee of bestbuy] Very fast good for working. Only issues have been wishing the camera was better quality and it needs more internal storage

I bought this plan with a new laptop purchased for work. I have not filed any claim on the plan and hopefully never have to do that. Bit it’s a peace of mind knowing I’m covered.

Bought the service for my laptop but beret had to use them

Geek Squad at the store and at the factory were very responsive keep us informed of the inspection and work on our laptop. At the end, a decision was made to replace the laptop.