Customer Ratings & Reviews

I really needed this product for me and my family to have

Love this service and will recommend people to add it on their new electronic, really work it. Best people in 14 union square

I had to use it for a laptop, which got fixed. I appreciate that they don't talk to you like you're stupid. It's worth noticing when not all "techs" are that way.

I've always bought the protection on all devices we've purchased. And you can never be too careful. You'll need sometime

PRODUCT IS WORKING GOOD BUT PROTECTION OFFERS GOOD REPLACEMENT POLICY. GEEK SQUAD ANSWERED ALL MY QUESTIONS NO PROBLEM.

I've used service plans through Best Buy before and had great experiences. Just got one on my laptop and am glad I did. Protecting the touch screen alone is with it.

I don’t usually get the Geek Squad but decided to do so for a new computer. I have to say the piece of mind makes this a must have.

Definitely worth purchasing if you buy more than 1 electronic from bestbuy, pays itself off in time.

Wonderful great guys hard-working always need them smart efficient know what they’re doing

Wouldn't be without it! The first issue I had was the laptop didn't recognize the adaptor. They fixed it right away.

I have had several contacts with Geek SQUAD with other items I have purchased and they were very helpful in solving the problem.

Knock on wood i never have to use it but in the past it has been great

For a monitor used eight to ten hours each day, it is smart money to get the 3-year accidental protection.

Great service great job thank you queen squad very friendly attentive

I hope I never have to use it for repair or replace.

Have not had to use this and hoping that I do not need to. Nice to have though in case something happens to my devices.

I haven’t need any help with this item, but I have comfort knowing that The Geek Squad is standing by

I is always nice to know that the protection is there.

Husband always gets this because son is clumsy. Son has a habit of being clumsy everytime he has something expensive in his hands.

I purchased this for my Lenovo Yoga C940 and WD - My Passport 2TB External USB 3.0 on the recommendation of Geek Squad associates after the screen on my 1-year old Lenovo Yoga 730 stopped working hours before I had to board a plane and I needed all of the documents off the old laptop and wanted to ensure that I wouldn't run into any issues with an essentially new laptop being useless again. The associates represented this $300+ 3-Year Accidental Geek Squad Protection as a fail-safe and that it would guarantee a replacement/my money back in the event that the new C940 laptop had any issues similar to the first 730 laptop. The screen of the now 1-year old Lenovo Yoga C940 stopped working in February 2021 and Geek Squad sent it out for repair at the service center. However, I just received a call from a Geek Squad associate that the service center changed out the pieces that they think were causing the issues with the screen, but they didn't properly put the laptop together. As a result, the laptop is lumpy and not completely together. I was presented with two options: (1) Geek Squad could send the laptop back out to the service center and they will submit an escalation but obviously there is no guarantee my laptop will come back in a good condition based on what they already messed up; or (2) I could get a pro-rated store credit to purchase another laptop. Additionally, despite the WD Passport sitting in the same position as always on my desk, yesterday it also stopped working (the drive wouldn't read and made constant clicking and beeping noises). When I went to Best Buy, they said that my only option was to send it out to the service center. To send it to the service center, I would have to pay at least $500 presuming it is a Level 2 to retrieve my data with no guarantee of retrieval. If it was a Level 3, I would need to pay close to (if not over) $1,000 with still no guarantee of retrieval. This is not what was promised/represented to me when I purchased the 3-Year Accidental Geek Squad Protection. I am livid that in a 2-year time span, I have had two computers where the screen doesn't work, an external hard drive that doesn't work, the service center mess up my laptop, and what was represented to me when I purchased the 3-Year Accidental Geek Squad Protection is not what the actuality is. It is as though Best Buy is selling defective products and pushing this "3-Year Accidental Geek Squad Protection" as a purported fail-safe, but is in actuality a scheme to extort more money out of consumers.