Customer Ratings & Reviews

We love the geek squad, they are the only people I trust with my computer. My local repair shop doesn’t even compare.

Excellent protection plan. No hastles. I buy these with every major purchase I make at Best Buy.Peace of mind.

This one year accidental protection it’s great my son would appreciate it very much to have it fix in case it broke down

great service to have they always help out whenever i have problems and geter done right

Definitely helped when it broke and it was free to fix

When tragic events cause black out .. GEEK SQUAD comes to the rescue...110 starz...!!!! I put this on any breakable wearable product...1,000X suggestion

I haven't needed to use the accidental Geek Squad protection, but I'm glad I have it in case clutzy-ness happens.

Happy to purchase this plan. Covers the life of a computer for me. After 3 years I usually get a new one.

Have not had to use it yet, but in the past I have had nothing but positive feedback from them.

I’ve always found the Geek Squad protection a very good value. It gives excellent piece of mind.

Once again, this is a no brainer guys and gals. Don’t take a chance and not protect your investment.

Good value for the price. Gives me peace of mind if item breaks.

I haven't needed the Geek Squad since purchasing my computer but from past experience they have been very helpful.

I always get Geek Squad Protection on all my devices because I have needed it in the past and it has come in handy.

I bought this protection because I previously bought a laptop and the screen cracked. My new laptop has worked just fine and haven't had to use protection plan but happy to know I have it in case I need it.

Excellent value for piece of mind with the laptop I purchased for my granddaughter.

Hopefully I won’t need to use the protection lab but Best Buy was grea in the past when I had to

Service my computer. Call when finish .service was good.didn’t have to wait in that long line. Took me right away

The geek squad protection is a very nice program for your protection of your electronics that save you alot of money on repairs

The guy at Geek Squad was very rude! I brought in a laptop I purchased through the Best Buy a month ago to get the Geek Squad warranty on it because my son lives in another state. The Geek Squad associate questioned me multiple times in different ways asking me if I purchased the laptop from them (Best Buy). The associate assumed I got it from somewhere else and then thought I was lying about it and stole it. I told him multiple times I got from Best Buy through the app. Then he proceeds to ask well how long ago, I told him about a month ago and he says "Oh no sir, we can't put a warranty on it if it has been more than 30 days." I explained to him and showed him through the Best Buy app that it says "You have until August 20, 2021 to add this warranty." Showed him that and when you click on it it say's bring it in so Geek Squad can look at it before adding the warranty. It also shows your PROOF of PURCHASE on the Best Buy app. Gave him my phone so he can see for himself. Scanned my phone about 10 times and nothing was working (The receipt copy with barcode is on the app). He says to me "Oh this an online order I did not know that." I said "Sir, I told you that and it shows you on my phone when I showed it to you". Turns around to another associate and says "We can't add warranties on online orders right?" Associate tells him yeah and did it for him. Never once told me everything went through nor did he mention we were finish and never asked me if I wanted a copy of my receipt. Not mention he still had my phone behind the counter while he walked away to help somebody else. Also never said anything along the lines of "You have a good day sir". I was dealing with this associate for almost 25 minutes just to add Geek Squads protection plan! My son lives an estimated 8 hours from me and that is a midpoint point where me and his mom meet to pick him up or drop him off at.