Customer Ratings & Reviews

The Geek Squad has a great reputation. I trust them with my best technology. They are very knowledgeable.

Purchases I’m hoping that it does. It’s job in the case something happens to my laptop.

They are really awesome! Customer service was great. I was able to turn in a product without any hassle. Nice people working very nice people.

The agents did a great job assembling my equipment.

I would highly recommend this just in case something happens to your device. Accidents do happen.

Wonderful peace of mind knowing that any problems in the future will be resolved quickly and efficiently.

Bought for my son for college. He couldn't be happier with it. Online learning and all work is done on it.

outstanding plan for computer protection. it is a good plan to have in case of accidents and hardware issues

what a great deal great cost great service and great help love it love Best Buy and love the help we got

Geek squad have the best agents ever, they are helpfull and nice. As soon as you bget there everyone rushes to help

Got a years worth of coverage for my laptop. I wish I would of gotten more than a years worth of coverage which is my fault not geek squad.

I haven't use it yet, and I hope no to have to use it soon, but the price it looks very fair

Good value for the money. This is a very good service.

I think it's good... i bought it for if I'll need it. I felt with geek squad in the past and it was a good experience.

I appreciate the comfort knowing that this support system is in place.

It's great It's Great It's great It's Great It's great It's Great

Very useful as my daughter wound up with technical issues and this has always been useful to have

Guarantee should always be o ok art if our purchasing, thus would make it a great store.

My daughter is enjoying her laptop. Got on a featured deal.

I brought in a 1-month old Surface Book to Best Buy to repair a hairline crack in the screen. I have no idea what caused the crack - I didn't drop it or abuse the computer in any way. I initially thought it was fortunate that I had paid the extra money for the protection plan. Before going to Best Buy with my computer, I chatted with an agent on the website so that I could know what to do/expect. I was told that the repair would be in the store and only take an hour. At the store, it was a much different story. I had to drop off the computer so that it could be sent out for repair, and they estimated it would take up to 2 weeks (!!!) to get fixed and sent back. This is a major inconvenience - the computer is for my daughter and she was about to leave for her freshman year of college, 4 hours away. It's been a little over 2 weeks now, and the computer is still waiting to be repaired. Apparently parts had to be ordered and they still haven't arrived to the repair center. I called to check in on how much longer it would take, and they cannot give me even a ballpark estimate. They will not offer a loaner for my daughter in the meantime, so she is out of luck and we are at their mercy. Do not spend the extra money to purchase the protection plan. And given the lousy customer service we've received so far (inaccurate info from the Chat agent, inaccurate info when dropping it off for repair, and no information today when I called), I can honestly say that I will never make another purchase from Best Buy after this. The crack in the screen was not ideal, but the computer still worked, and we are now fervently wishing that we never dropped it off to get it fixed. (Hindsight is always 20/20.)