Customer Ratings & Reviews

Excellent Service by the geek squad team highly recommended

The extended protection is well worth its weight. I highly recommend buying this extra insurance.

The laptop was good quality but the young owner wasn’t very gentle but they replaced it within a very timely period.

Great item.mmmmmkkkkkiiiiiuyy66665555555556y666666666666777777777777777

Haven't had to use it yet, but will help when issues occur.

Be Careful guys, Ever since the brought this Total Tech, or what ever they call it now, when you buy something, they try to push is Total Tech thing instead of their regular warranty. Regular warranty in my case was a 3year warranty for a laptop and the total Tech program is only for one year at 179.99+Tax. Almost double of what the 3yr is alone. You'll pay almost double the price. 3yr warranty price totally worth it IMO.

Piece of mind for my new laptop, a good investment just in case!

Have not needed to use this product yet, but with all the things that can go wrong it is good to have protection on this product.

The agents are fantastic. Really helped me when i needed them most.

Always good to have extra protection on any small appliance

I purchased thos protection for this laptop i have not had to use yet but I purchased this protection for my old laptop and had to use it becaise i broke my screen. They fixed my laptop in a timely manner and fixed everything perfectly. This protrction is 100% worth it do not a laptop with out this protection. I literally broke my screen only a couple days after i purchased my laptop and im so happy i did!

Geek Squad always helpful, 24/7. Love they can remote in and did issues.

Fantastic job and well deserved payment for my device. Thanks.

It's worth getting just in case if anything happens within a year. I just wish the prices weren't as high. I would've gotten more years.

I never thought the computer I bought for a summer class would start giving me problems less then 2 months into using it. Granted it was a new product so it was bound to have some problems. Having Geek Squad production plan helped me to get nearly $1700 back to me in a form of BestBuy gift card. I was able to use that money and buy accessories for my camera I had just purchased a little before my computer for the fall semester. I worked out for me because I was about to struggle through the last 4 weeks of class and then got to get my money back and spend it on stuff I needed for school right after. I felt like Geek Squad really helped me save a lot of money with their 2 year protection plan.

Chromebook is well manufactured. The purchase price is very reasonable for the use needed. Both of my boys, (middle school & high school ) prefer to use this Chromebook vs. the one provided by their school. I highly recommend this Chromebook for those parents shopping for their kids for school. Lightweight, keypad size and pad, perfect.

Extremely helpful, the guy that helped me was very nice. Completely understood where I was coming from and broke everything down for me so I could understand. I’m not very tech so I really appreciated it.

I love Geek Squad! They work seamlessly across all the states and PR, which almost no other insurance companies do

Great customer care, Geek squad continue to inform and keep me updated about my service.

Tried to redeem warranty and was told my laptop would have to be shipped out and would take about a month before I could see the new one. Probably worth the money and the peace of mind, but keep in mind that any repair will put you out of your device for at least 30 days if it is not an easily repairable device.