Customer Ratings & Reviews

I would have been out of a computer if not for the Geek squad service plan. I had a dell 2 in 1 that had a faulty camera and fingerprint scanner. I sent it to dell under warranty, and they couldnt even fix the problem! Luckily i purchased the service plan and the Geek squad was 100 times more helpful than dell. I am so happy, they are going to replace the computer in its entirety because they couldnt get it to work, even after ordering new parts and installing them. Thank you!

Haven’t had to use this service yet… but confident that they can help when needed.

Geek Squad always helpful, 24/7. Love they can remote in and did issues.

The one time i used their service i waited 20mins before i was acknowledged and 20mins after before a tech bgan diagnosing my machine. Thry then spent 10mins performing the same tests i described to them in person and when i booked my appointment. Then was told i have to eait 4 weeks since they cant service my machine in person. Wish there was a service center near me. Since they dont have machines they lend out while yours is being repaird, my only option to get to critical work was to purcahse a machine i can use temporarily then return it when i pick up my fixed machine (cant have it shipped home, forced to come into BestBuy)

I have had good luck with Geek Squad Protection plans. For me it is a MUST because I don't have to worry about anything happening.

The agents are fantastic. Really helped me when i needed them most.

Haven’t used the service yet, but it’s good to know that I have Geek Sqaud behind me to help me with anything I come across Worked with Geek Sqaud before on several occasions and they have always treated me well. Geek Sqaud is the top of the line business for computer repair and advice.

Love Geek Squad. Used to keep up with technology. Arrrgh. Not anymore because the awesome Geek Squad is able to handle Arrrgh so much better.

Glad i purchased Geek squad protection. It will make my Laptop computer experience even more profound. When the Customer Service associate offered it to me i immediately grabbed it. I was happy to have Geek Squad protection after he explained to me the importance of having it. He also explained to me how easy it was to bring in my new Laptop if needed. I feel secure knowing i have extra protection that i can use if needed. Thanks Best Buy for such a wonderful shopping experience. Best buy has great Customer service.

Excellent Service by the geek squad team highly recommended

Piece of mind for my new laptop, a good investment just in case!

Geek squad was there to assist me with repair order when I dropped my Samsung notebook and the display and was no longer operable.

Haven't had to use it yet, but will help when issues occur.

Haven't had the pleasure to use them yet however I received an email letting me know that they were there if I needed them which was great nice follow up

Who can ever predict what can happen when you are using your computer in several different settings? I never imagined that the accident that rendered my computer inoperable and unrepairable would happen, but when it did, not only did I have the assurance that the computer would be repaired if it could by the highest level of repairmanship, but that it would be replaced if for some reason it was unrepairable.

My absolute FAVORITE benefit of Geek Squad service is the nation locations. Having kids way at college puts my mind at ease knowing that service and help is already set up and right around the corner for convenience!

Always good to have extra protection on any small appliance

Awesome work helping with the setup of my laptop and showing me the ins and outs

I have not used geek squad for this device, however, I have in the past for other devices. It is worth if you plan to carry it around with you for school/work etc. My daughter busted her chromebook screen 2 weeks into school and this definitely saved us from buying a new one. They fixed it, within a week she had it back. That was during covid too.

Fantastic job and well deserved payment for my device. Thanks.