Customer Ratings & Reviews

We have not needed to use Geek Squad but it is nice having the comfort of knowing it is available

they restarted my computer and did a few updates and that helped with my problem

For any expensive laptop, this is worth the money because it protects against anything almost.

Great protects your computer from a lot amazing deal

Always very pleasant and helpful. There is never a line.

Glad i purchased Geek squad protection. It will make my Laptop computer experience even more profound. When the Customer Service associate offered it to me i immediately grabbed it. I was happy to have Geek Squad protection after he explained to me the importance of having it. He also explained to me how easy it was to bring in my new Laptop if needed. I feel secure knowing i have extra protection that i can use if needed. Thanks Best Buy for such a wonderful shopping experience. Best buy has great Customer service.

The agents were extrememly attentive and explained every concern of mine throughly. I would highly recommened putting coverage on your devices with geek squad!

I would have been out of a computer if not for the Geek squad service plan. I had a dell 2 in 1 that had a faulty camera and fingerprint scanner. I sent it to dell under warranty, and they couldnt even fix the problem! Luckily i purchased the service plan and the Geek squad was 100 times more helpful than dell. I am so happy, they are going to replace the computer in its entirety because they couldnt get it to work, even after ordering new parts and installing them. Thank you!

Love the geek squad service. They are responsive when needed

I always get protection as a precaution for my children.

Fortunately my son hasn’t had to use the geek squad for this laptop. Rather be safe than sorry for not adding this extra warranty!

I haven’t needed Geek Squad because my son used to work as one.

This protection will save you a lot of headaches knowing you have no worries and take your product to the Geek Squad. They will work on your equipment and try their best to get it back to you the same day. I was happy with the work they did.

I was so happy with "Greek SQUAD" services when I had a problem with my computer.

Who can ever predict what can happen when you are using your computer in several different settings? I never imagined that the accident that rendered my computer inoperable and unrepairable would happen, but when it did, not only did I have the assurance that the computer would be repaired if it could by the highest level of repairmanship, but that it would be replaced if for some reason it was unrepairable.

Very thorough and always available. No long wait time.

The employees are nice and friendly, most know what theyre doing.

I purchased a laptop which i am glad i purchased this protect plan with my purchase. I wasn't stressed or overall with the laptop once it's was damaged. I was notified through the process for the repair. the laptop wasn't going to be repaired unfortunately but i did receive a store gift card with my refund for the laptop and protection plan . Overall good buy i recommend always purchase a plan just in case

Always worth getting especially if you not tech savy they also come to your home. Helped a lot when mom used, I don’t like how scammer use geek squad to gain access to people computer and hold for ransom.

My MSI laptop had a major problem with the fan. It was constantly overheating and the fan was unusually loud. Took it to Geek Squad and walked right out with a laptop working like it’s brand new!