Customer Ratings & Reviews

I have not had to use it yet but if it is anything like the total tech support it will be great

If there is a problem and for the value better to be safe than sorry!

Sometimes you can go through a small hassle to get services but kinda worth it at thelong run.

God Bless the GEEK Squad. Never BUY with out them...

Geek squad is the absolute best. Very informative and quick.

I purchased the 2 year protection plan for my mom laptop. I hope I don't need it but its there for peace of mind.

Excellent value and protection for all our products

Easy use and great touch screen for my child’s online learning.

Don't buy anything without buying a warranty a needed item

Laptop is new; comforting to know I have the Geek Squad for backup!

BestBuy is the go to place to buy electronics. I always get the protection plans from BestBuy. Life happens and it is always nice to GS for those unfortunate electronic mishaps. BestBuy protection plans are worth the extra money. BUT GeekSquad failed me this time. I took my 6 month old chromebook in for a cracked screen. And the results were very unsatisfying. Easy to setup appointment and fast service vice taking it in. GS sent the chromebook out for repair. About 2 weeks later I received a call that the chrome back was back in the store. But the monitor/screen would not display anything. The GS team member stated he could only see when connected to an external display. I was given a choice to send it back again for repair or get a refund to purchase another Chromebook. The exact same Chromebook is now $200 more than when I purchased mine. So send back for repair again was really only choice. A other week later I get a call the Chromebook is back and ready to be picked up. The GS team member turns on the Chromebook and the display works, success. BUT I take it home give it to my daughter who uses it for school. She opens it and starts checking it out and then asks why her touch screen doesn't work anymore. What? And then she points out that the rubber pieces that sit on the table top are missing. The Chromebook was sent two times for repair. Now I have to take it back to the store, and see what they can do for me now. Luckily the school year is almost over, and she can stop borrowing a chromebook daily from the front office of her school.

Haven’t had to use. but happy i purchased just in case i have to.

Thank you I appreciate the help when needed this was great

Very reliable service. It’s worth buying. Electronics are expensive

I love our laptop so much and to know its covered fully for 2 years is amazing and a relief

A bit expensive for a $600 with tax laptop but worth it in the long run especially on open box item!

A great thing to have if you're as clumsy as me. it is a must buy.

Geek squad is very knowledgeable and easy to work with. I have not had any issues with them in the past.

The agents debugged my laptop and fixed my iPad. Fixed my cracked screen

gives you peace of mind , especially when you screw up!