Customer Ratings & Reviews

I came with uncertainties regarding my returned product and was greeted with insight on both my product and in-depth details about geek squad product coverages that ended up saving me hundreds just for becoming a member. Highly-recommend their services

The Geek Squad explained all of the available services to me for my devices and encourage me to call them anytime I need assistance. They even took my old Laptop and disposed of it properly. The other company failed me and had lost my Laptop. I was angry. Finally when they found it I brought it to the Geek Squad and they took great care of me professionally,

I had an issue with a computer I just bought 6 months ago from Best Buy... they were great, made an appointment, they assessed it.... determined it was a hardware issue, shipped it back to the manufacturer... the manufacturer fixed the problem and had it back to Geek Squad in about a week. They tested the computer before I picked it up... When I got it home everything worked like a brand new computer, no more problems... Geek Squad rocks

Never used it but I’m sure it’s helpful for those who are new to PC stuff

This Protection Plan just makes sense for us to have. I love the new laptop computer and I need to keep it working. Since the computer is a laptop, it is constantly "on the move" around the house. I love my wife, however, she is accident prone (and she freely admits it!) and we have a bit of a rambunctious pooch, so accidents can happen. Therefore it made sense to get this Protection Plan with our new and constantly used laptop computer!

Always a good idea to get this- especially on my new gaming laptop which I was worried about not knowing how to set up.

Very thorough and always available. No long wait time.

I like the security of having a warranty and recommend for all electronics

i almost always purchase this on high dollar purchases. only needed it once for a vr headset and i was taken care of within a day.

Protection at my fingertips, Geek Squad assisted with "set up", very professional and kind.

I love this protection plan I have on my HP Chromebook and it was not expensive

Haven’t had to use it yet, but worth it for those just in case moments

It is an excellent laptop and has excellent service. The laptop was delivered quickly and with due care. The staff was also very supportive and careful.

Necessary for item I purchased a. It is a complementary item to help avoid unnecessary anguish if item is dammaged.

We ALWAYS purchase an extended warranty on all of our electronics we purchase at Best Buy. Over the years we have had to use them a couple of times and the Geek Squad has been amazing! Always helpful! I highly recommend!

My service was very very amazing. They did everything they could to help

Great addition for piece of mind, excellent service

Great service! I had just bought a new device and within a bought a week of use it stopped working. apart from some confusion in communication at one point, the service was great. My computer was returned and was working again with no issues. All the personnel that I interacted with were friendly, knowledgable and helpful.

Great computer and protection plan. Really worth the money

The longer warranty’s always are the best to me and works the best