Customer Ratings & Reviews

This is an essential service, if you are a computer hardware person if you are a layman. Get this. If there’s a problem they will fix it or replace it.

A very nice peace of mind when you can ensure that no matter what happens to your devices that Geek Squad has it covered.

I purchased the three-year Accidental Geek Squad protection for my new HP spectre laptop. I have not had the need for any repairs as of yet so I'm unable to know how well this will work. Unfortunately, in the three times that I've taken my laptop in, I found the local Geek Squad to be less than personable with interactions. Every service seems to have an additional charge and I completed the set up on my own. Several days later, I received an email inviting me to come in for assistance. When asking specific questions, I did not find Geek Squad members to be very knowledgeable. Truly a disappointment! I wonder if I should've gotten the insurance from HP directly but didn't know about this when I purchased my computer.

Amazing device. Does everything I need it to and more! Would never buy another brand after owning this. definitely RECCOMEND!

This is a must have if you're buying fragile electronics like a laptop that you take outside of the home. We have already had to use this plan a couple times and had our laptop repaired with ease. We have also purchased these plans for things like our childs kindle tablet which again was worth the investment.

Bought this to cover the wife's computer. Just to protect her online shopping.

I had an issue with a computer I just bought 6 months ago from Best Buy... they were great, made an appointment, they assessed it.... determined it was a hardware issue, shipped it back to the manufacturer... the manufacturer fixed the problem and had it back to Geek Squad in about a week. They tested the computer before I picked it up... When I got it home everything worked like a brand new computer, no more problems... Geek Squad rocks

Geek Squad was great about letting me replace my laptop when it needed a third repair. Deducted a star for the somewhat misleading sales pitch I was given. I was promised that I would be refunded the regular/replacement cost of the laptop, and I was only given back my purchase price. I purchased the laptop open box.

Haven't had to use it yet hope she don't . I bought just in case of user error if repairs should be needed I'm sure a best buy will be close to her collage.

Went middle of the road on this rating because I haven’t used geek squad and I’m sure by the time I have a problem my year will be up anyways.

This Protection Plan just makes sense for us to have. I love the new laptop computer and I need to keep it working. Since the computer is a laptop, it is constantly "on the move" around the house. I love my wife, however, she is accident prone (and she freely admits it!) and we have a bit of a rambunctious pooch, so accidents can happen. Therefore it made sense to get this Protection Plan with our new and constantly used laptop computer!

They are wonderful. Helped with my computer when had a virus

Have not had to use it yet but use them in the past. Always helpful and very knowledgeable when I need them. Have this again for another purchase review will be the same every time. They are great.

Haven’t had to use this extended warranty yet but I understand that Best Buy protection products are in another class when it comes to honoring warranties.

Dropped the laptop. Took it in and they told me itll be no problem. Good service

We paid about $2500 for our laptop with protection. The Geek Squad protection which was about $450 for 3 years, we only had the laptop for less than a year. We got the money back for our device! So, to me we only lost about 1/5 of the total amount I paid in the first place. That is great!

Connect to my device it's part of my business information my web

I have never regretted geek squad coverage. My kids break laptops regularly and this is the only plan I would ever get.

Great service to have when you need it. Makes us easy to deal with

This has been the best laptop I have ever purchased. It is a very fast computer, the touch screen is awesome and I love the fact that it has a number pad on the side of the keyboard. Overall it is a great price for a great product. You won't be disappointed.