Customer Ratings & Reviews

Used the warranty on an issue with my son's chromebook. It has a tiny dent on the top cover pressing down on components causing the screen to have vertical colored lines. I explained the issue to GeekSquad, and they submitted the ticket and provided a mail-in box. It took just over a week on return of the unit and it works just fine. Nice to have when it is being taking to school my a 6th grader every day!

Thank you for the amazing job you do every day. You are an important part of the team. You helped me with the right choice on the Alienware laptop and I have enjoyed it since last year October

So far after 3 weeks there has been no need for Geek Squad service.

The best one year protraction I felt way safer being clumsily either my laptop

I will never buy anything over $200 from Best Buy without also purchasing the geek squad warranty. It’s just not worth it to invest in some thing and not have the peace of mind to know that if you’re crazy son decides to throw a football at your laptop or vacuums up his bag of marbles, this geek squad warranty will cover everything. So glad that I got this because I have crazy kids... Who may or may not like to vacuum up marbles.

You can always use more protection dependable and a smart purchase.

So far so good. I’ve not had to use it yet for this item, but I purchased it as a precaution due to Best Buy’s warranties have always helped me when I needed them. I drop and break my laptops, cell phones, etc more often than I’d like plus I also have three kids. This plan is a must.

This service is definitely great to have, that is, if you’re not that great at taking care of your personal items. Just being blunt so take this with a grain of salt and don’t be salty. If you’re that person, then please do buy this 1 year service. It’s worth it! As for me, I have OCD when it comes to taking care of my electronics so if you’re like me then I don’t recommend this.

I love having the support close to home. I also like that Best Buy keeps my purchase/warranty information on file.

Excellent customer service. Good work. Problem solving

Im not sure what i am reviewing since the app didnt actually specify. The items i purchased were a lenovo legion laptop, the geek squad warranty, a gaming chair, a desk, and h&r block tax software. All wonderful so far.

Geek Squad always has excellent service. I will likely be continuing my protection on my computer with them as I know they are reliable and great at their jobs.

Definitely need to have this to my product and would like to buy in the future

I have only tried to use the Geek Squad service, so this review is based on that. I used the live chat feature to contact the Geek Squad right after setting up my computer. I asked for help with the lighting when I used the camera. It seemed like it should be an easy fix for someone familiar with the computer. I was told I would have to take my computer in for service, and was given a number to call to set that up. I wasn't interested in traveling 45 miles to the nearest Best Buy, so worked on trying to fix the issue myself. I think I have resolved the problem, but I would have appreciated some help without a two-hour travel time.

If it works like it did the first time I will have no complaints.

Purchased on my last laptop and it came in handy the battery lost full charge...had to have the battery replaced and specific keys got really worn and got them replaced. Did all this before the 3 year. They send out so it took almost 3.5 weeks before I got back but it saved me money.

I'm really glad we purchased the extended warranty For this laptop and Best Buy did their best to try and get the laptop repaired but after the second time of it failing quickly for the exact same problem, they refunded me the original purchase price without any difficulty. Thank you Best Buy for saving Santa's reputation!! (The original laptop arrived from Santa at Christmas)

Great insurance for my new daughter laptop. I hope to not use it anyway.

Good service, prompt, fair price, process was painless. Staff seemed eager to help.

Excellent processor and touch screen works well my only problem is with the micrsoft office software. Once purchased its all Edge you cannot choose or have google as your search engine nor do you have google chrome which a lot of schools use for procturing with HonorLock for testing or homework submission. HonorLock btw is a horrible program it never works properly.