Customer Ratings & Reviews

I have purchased this product twice now. As a recent graduate, I can say this is a must for any college student. I used this plan to its full extent the first time with having to have my first computer replaced during my junior year. The Geek Squad employees were beyond helpful through the entire process. I turned around and bought the product again when I received my new computer.

Amazing service from everyone in the Geek Squad, to helping me figure out what laptop i needed for school, to getting a protection plan to better serve my needs.

This is a must get when ever you buy a new computer, tablet, surface or electrical device. To many times something has happened and the device is broken. If I didn't get this, I would have to pay out of pocket to get a new one, even though the damage is not extensive, it is expensive to fix. Cheaper sometimes to get a new one. For a small cost, I have it covered and it is fixed professionally and completely.

I always buy this with computers. I spend a lot of money on a computer and computers can quit working. NOT the fault of Best Buy. Things happen. Geek squad service plan isn't always something I need to use. But when I have used it the plan has saved me a lot of money on repairs. Best Buy does not manufacture their products and without this plan you need to rely on the good graces of the manufacturer's warranty service

This is my tweens first laptop. I love her dearly but she is kind of clumsy. Knowing we have insurance to protect her laptop from unforeseen circumstances and mechanical failure. I trust the Geek Squad to provide professional service under all the calamities that might befall this machine! It is worth every penny to buy this coverage.

It’s very easy to setup an appointment with GeekSquad. I’ve had to use them twice for a broken screen and broken usb port on a laptop.

dont realy know yet have not used it yet and hope i never have to but good to have just in case

I've had this laptop for almost 2 years now, and I must say I am surprised how well it's still performing. its still cool and no heating issues. It also runs games pretty smoothly. 10/10 must get.

I was given valuable advice from the guys at Geek Squad prior to my decision to make a purchase of an HP Laptop. They are knowledgeable and answered all my questions, no matter how complicated or simple they were.

A powerful Great computer for A little girl … my daughter was very impressed

I bought Geek Squad protection with my recent laptop purchases. I had issues with laptops keeping up with Silhoutte program so I had to trade in 2 laptops before I bought my HP Spectre laptop. IT guys were very patient. I wasn't originally prepared for such a high cost but with Geek Squad I was able to trade in when I had issues until I finally made the leap. They helped me chose something that fit my needs.

no doubt was an excellent product , they offer me the right guarantee

This protection plan really helped me feel like I was fully set for any situation my device goes through instead of feeling that panic when I realize my laptop is a little too close to that ledge of the table.

I buy all my electronics from Best Buy and always add the Geek Squad services. They are well worth it and have paid for themselves, over products that I have purchased in the past.

Helped out with the repair of my Chromebook Was able to get repaired with no problems at all Great service and would purchase again

Geek squad very knowledgeable and downloaded my cyber security for me

I had a computer that went out and they gave me a gift card for the value. Sometim s geek squad can't do much which can be frustrating and they say things aren't covered or I have to pay for them just to ship it after I paid for the service.

I purchased the accidental protection for my ASUS Chromebook due to having little ones in my home. However, I am hoping I don't have to use it.

When you buy a $1,500 computer, you really gotta get an extended warranty. Things happen. Accidents happen, whether the laptop gets dropped, or water (or crumbs) spill on it. A video card can go out, a key can get stuck. I like that I just bring it into the store and it will be serviced. I don't how fast Geek Squad is, but I like that there's somewhere I can physically take it, if I need to.

I bought this protecting for my new laptop. What I can say is if you’re an individual who is very safe and cautious with your new technology, this would be unnecessary for you. Also, the company that you buy the laptop from would already give you a year warranty with your purchase of the device. On the other hand, if you tend to accidentally break things or are clumsy in some way, or have bad luck, this would be a great protection for you to have. Also, if your devices tend to break on their own or if anything happens to the screen, you’re covered.