Customer Ratings & Reviews

I have used the Geek Squad many times and they have always been nice and fix my products good.

I have had excellent experience with the Geek Squad any time I had interacted with them. Their knowledge and expertise are second to none while the friendly Customer Service is absolutely amazing.

Always handy and reassuring for someone like me who is prone to breaking things

Worth every penny! If you buy a chromebook this is more than worth it. So far the little chromebook has not faired well even with only desk use but this warranty came in clutch for both repairs that needed to happen.

Most of the time I am on the road working. I am degreed in electronic technology. In the old days I use to fix my computer and call it a day. Know that I am away from home most of the time, I don't have the time to troubleshoot a family member's PC if it stops working. Geek squad has more than paid for itself by fixing a start up issue with my son's computer. Thanks Geek Squad!

Love the geek squad. Have not had to use the accidental /damage protection, but get it anyway just in case. Better safe than sorry, as for the regular stuff that geek squad deals with I call and they can usually fix. I strongly recommend especially if purchasing a very expensive computer/laptop.

I have not needed to use this in several years but when I did it was worth the cost upfront. They were able to fix my television with no cost to me. Everything but the outside case was replaced with new parts at no cost to me. Every time I have had to ask them questions they have resolved my issues/concerns in one go.

I always love to have protection on my devices and this is a good deal

Great value to have experts available to help should a problem arise!

Replaced less than 3-year old Surface with Lenovo Yoga as the screen was flickering and became strenuous to work. As the warranty ran out on the old, we bought 3-year protection from Geek Squad. I am sure this will be worth it whether or not we need it. In the past, we used the service on iPad key board and Best Buy Geeks made it quite easy to replace the broken ones with new every time.

Geek squad is very good to use for ur protection on ur computer

I purchased this 1 yr warranty for a new laptop I bought my 10 yr old daughter. Exactly almost 1 year later the screen is cracked and I just made it in time with the warranty. I send it out and they are fixing now. I might get a free replacement if they are unable to fix it. For this reason I always get some sort of warranty on products usually over $500.

i have not had any problems with the laptop as of yet.

Was able to replace my laptop charger after it stopped working. Although they were unable to replace the part themselves, they were able to refund the cost of a replacement ordered through a third-party.

Attentive, helpful and gave great explanation as to what my problem was with my laptop

I've had this laptop for about a month now and it's been working great. I installed some programs to be used for 3d printing and the cricut. And still running well. Will update as the time.goes

I ended up getting a device replacement for my Razer Blade 15. Geek Squad wasn't able to get parts in and repair my laptop within the 30 day period from when I brought in my device. Because of this, they replaced my unit with a new laptop. It was a very, very frustrating experience during those 30-40 days with customer service, but the warranty is the only thing that allowed me to get a replacement so for that I'll give it four stars. One star taken away for terrible and disorganized customer service.

Great product and Hopefully I never have to use it.

Haven't needed yet but they were helpful when i decided to add plan after i left store. Not computer savvy so knowing i can call anytime is a blessing.

Geek Squad service is always great. I've only used them a few times but the techs have always been above and beyond. They're so helpful and very kind. Always have solved my issues with quickness and kindness.