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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11840 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 11,840 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product on the small side but pretty good had it for 2 years no problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Christmas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very important that u get all the protection u can buy unfortunately that is were electronics is now a days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than MacBook and good for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked for a replacement for my macbook air. Using for every day and school use. Highly recommend. I know its pricey but I got it on sale and its worth the investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy the Geek Squad Protection!!! Best Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost everything I buy at Best Buy I get the Geek Squad Protection. It has saved me a ton of money. Recently I bought a new laptop and it was defective where the screen detached from the keyboard. I took it into Best Buy and they ordered me a brand new one. Great service, never have to worry about a bad product ever again with the geek squad protection plans!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t say enough bout how good geek squad performance is had laptop which was lagging five years old brought it in had it moving like new laptop only reason purchased new laptop is this one was getting outdated-had many different things fixed through years always had problems resolved. Now free virus protection incorporated into this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go ahead and purchase the GS services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At one time I wouldn’t purchase the Geek squad’s services, but I did recently. These techs well trained and communicative. They made me feel confident in their abilities and calmed me down when I was frantic that my laptop wasn’t going to work ever again. When it was fixed. They told me in layman‘s terms what the issue was and what to do with the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t normally buy extra protection but decided to get it on my new laptop. Good thing 8 months after I bought it everytime I unplugged the computer from the power supply the computer completely shut down. I brought it in and was told it could take two weeks or more to get back depending on what was wrong. To my surprise it was back in 4 days. They changed the battery and did some other repairs and so far I’ve had no more problems. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how easy it is to setup and use i needed this for school and work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank Goodness I purchased.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the purchase. My husband dropped my new laptop 5 days after purchase and the screen shattered. Thankfully I purchased the warranty at the same time as the computer. All has been fixed and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT INVESTMENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent had to use this yet, but i purchased it to buy for my new computer investment. I bought it based off of the benefits that was offered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was able to get my first laptop replaced swiftly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad rep. gave me a candid and quick diagnostic response, and informed me of my options to either replace the laptop at the store I made the purchase at or he could send it to the manufacturer, which would take up to two weeks. Based on this I decided to take it back to the store I first made my purchase in order to replace it. This was the best decision, and I am satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad to have it when I need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always trusted Geek Squad Accidental Protection Plans. While the hope is that I don't need them, I am glad that they are there for when I do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You need Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have great results purchasing Geek sqaud protection. My brand new computer (refurbished) had a blown speaker. They fixed it and I had my computer back within 2 weeks. I will always add this service because you just never know. Well worth the added cost each time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop but had to return it a month later because it would not turn on. However, Best Buy replaced it for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fix it if it’s broken, but takes a while to come back and the shipping is bad and the box was heavily damaged

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lap top fell off top bunk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fast. Sent out laptop for approval and got the pick up email in 2 day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got on my daughters laptop before she left for school. About a year or so after having the laptop her fan went bad, Was easy to make an appointment to have assessed, they had to send the laptop out for repair. They kept us informed of the status every step of the way. She had t had any issues since getting it back. Can’t imagine what it would have cost if I didn’t have the coverage!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought geek squaud protection for refurbished laptop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful experience. Was told by an agent that I would get a price match. Agent disconnected after I paid full price prior to the refund. Contacted BB after, told again the price match would be done. Someone later emailed me from bb saying that they would not price match after all. Order was never shipped and yet to get a refund.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    hope I don't need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for repairs have not needed yet hope i don't need it.

    I would recommend this to a friend