Customer Ratings & Reviews

I had a spill on my laptop. The warranty fortunately covered the accident and I got my laptop back good as new!

Fist visit guy was nice and helpful. Seemed like he cared. 2nd visit they were behind, started helping me then helped 2 other people while I waited on him, keeping in mind I had an appointment. Store was closing, people didn’t seem helpful and felt very rushed. Didn’t feel like I spent my money well buying this service.

Excellent service, I had issue with my laptop and geek squad was able to resolve it in a timely manner

I haven't had the opportunity to use the Geed Squad, but I am glad to know that I have the option of using them should anything happen to my equipment while I am out on the road. I do a lot of travelling for work and anything can happen between transport to and from a hotel room or using the laptop within the truck

This is the third time I have purchased a protection plan, but wish it was the 4th time. The 4th one I really could have used. The 2nd purchase was for my TV. They came out looked at it determined it could not be fixed and sent me an in store credit for the total price of the TV THAT DAY. Awesome.

I always add protection to my devices. It’s a nice piece of mind

If you buy a computer for a high school kid please please please get the protection plan. This saved my sons computer and the people at the Geek Squad are great at what they do and provided incredible customer support. If you do one thing after an electronic purchase (Computer, TV or phone) it should be to buy a protection plan.

Have not used yet. Heard they were really helpful. My dad used them all the time and they were always considerate of his age of 90 at the time.

Havnt need it for this product but have in the past and its worth every penny.

Not really sure never had a chance to even download it.

I'll hopefully won't have to use it anytime soon, but they were always very helpful in the past and did what they could to solve our problem(s).

Can't say that I've ever had a problem with the Geek Squad before. They're all pretty friendly and knowledgeable and, so long as one has an appointment, one will get waited on in a timely fashion.

When purchasing this newer software/ computer I was informed by the Geek Squad agents that to get the two year protection plan like this one above is best, so in case something drastic happens I am covered! Thank you for this assurance of being careful; they truly care for their customers, and want the best for them, so thank you!

I feel I can rest easy cause pretty much anything that could go wrong is covered. I like that feeling. I have had to make use of it yet, but From everything i have read their service is great!

There is nothing better than price of mind. Just buy the protection. It's cheaper than any possible repair and covers accidental damage which is a must have for kids tech.

I thankfully haven't had to use the Geek Squad for my products as they have held up very well. However, I like the comfort of knowing I can bring my devices to the Geek squad.

Insurance it’s only a sucker move until you need it. Am a huge advocate for insurance on all electronic products that l purchase. Would highly recommend this to everyone. An extra $50-100 on your product will give you a peace of mind when something catastrophic occurs like when you drop your computer while going through TSA.

If there is anything I have learned about technology is that you need insurance, this is a great solution for PR.

Very fast laptop - press the on button, put in my password and it’s up and running. This is the first time I’ve had a laptop with AMD chip. No problems so far although I do agree with other reviewers about the large charger-very large compared to other chargers of the same type of device.

Replaced 3 laptops that got damaged from my business with them as the laptops were initially purchased through Best Buy with the Geek Squad warrenty. Sent the laptops out for repair, and then received them a week later. Easy to use and friendly staff that kept me up to date of the repair progress.