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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 11843 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 11,843 reviews
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan is a must have. Never had any issues when needing something fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great thing to get. We had some trouble with charging the computer we purchased and with the protection plan we didn’t spend a penny on getting it fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it right away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a small issue with the first item we bought. Just a lemon. Took it back and there was no hassle - they looked at it and replaced it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service representative went above and beyond

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I make a purchase I always add geek squad to my plan as it makes me feel secure because they always solve my electronic issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes replacing amd coverage easier if something happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Protection Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection plan is great. I bought it after having trouble with my computer at the suggestion of the Geek Squad employee. I think his name was Matthew. He got it for me and fixed what was wrong with my computer. It is a great deal as it applies to all my computers and my phone. I got great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop it work fine and easy to use and its good to watch my epidodes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Perk For Extra Reassurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankful for this amazing service! It helped when my son thought his files / docs were lost and these guys were able to help navigate and recover what we were certain was long gone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how helpful Best tech team are so friendly and helpful aslo how they make sure how when leaving you are in complete understanding and happy with yours visit

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's good I think I have safety on my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That plan is awesome Accidents happen And they'll replace her fix it that's great news

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gear protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always better to be safe with your gear. So happy I got this. My last mac brokedown and it had no protection so all the money was last had to buy a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Support when you need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am excited to have been able to purchase the geek squad protection as i broke my last item and didnt see the need. I am happy that i was offered the opportunity and was told all the support that i can obtain with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the Geek!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the Geek Squad for any and all purchases!! Spend a little extra for more peace of mind!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not need it yet.not use it yet.they should cover it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received amazing service when purchasing a laptop for work. The associate was both knowledgeable and helpful. 10 out of 10 would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Dime

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squard protection is worth every dime. I have never had any issues that they haven't resolved. The peeps in Roanoke are awesome to work with. #GoGeekSquad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3-year protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After being able to take full advantage of the 3-year warranty on my previous computer, purchasing it for a new laptop just made good sense

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is one of Best Buy's Greatest Services!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the reasons we buy at Best Buy is because of Geek Squad protection. Understanding what it covers based on what you buy is very important. Laptops can be very expensive and accidents do happen, why not protect such a high value purchase. Just like buying a car or home, some type of insurance is important.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is always helpful to have. They normally are very helpful with regards to changes that need to be made.

    I would recommend this to a friend