Customer Ratings & Reviews

Good if needed and always a reassurance if something happens

I buy the insurance for any device I carry around a lot. I learnt my lesson once when I had liquid spill on my keyboard and the device died. Money down the drain. Best Buy's insurance is pretty good, they don't actually replace the item, but they give you the money back in a Best Buy credit and you can buy anything you want. Not perfect, but still better than a total loss!

Geek Squard protection is worth every dime. I have never had any issues that they haven't resolved. The peeps in Roanoke are awesome to work with. #GoGeekSquad

Haven't had to use it yet so not much other to say then it's a good way to protect your devices should something happen. Just anticipate having to replace the entire device as opposed to recovering anything. So try to keep important things on a hard drive external hard drive.

Always better to be safe with your gear. So happy I got this. My last mac brokedown and it had no protection so all the money was last had to buy a new one.

I had a nintendo switch replaced using this protection and I buy it on all of our devices and it almost always pays for itself.

I am so happy i purchased this. I accidently spilled some water on my laptop and ruined the mother board. This warranty covered 100% of the repair. Needless to say, i will not be drinking water near my laptop again. Do yourself a favor and buy this additional protection .It saved me almost $400

I had a spill on my laptop. The warranty fortunately covered the accident and I got my laptop back good as new!

With current electronics prices and the unpredictability of their durability, it feels good to have a protection plan, especially from the place that sold me the item. The protection plan with accidental spill and drop coverage is definitely worth the cost for my laptop.

Highly recommend using Geek Squad. Over the years I have had a couple of incidents where I was not able to resolve an issue. Geek Squad was a le to resolve the issues in all cases but one via the internet. Tge one where I had to take the computer in was resolved quickly and I have had no issues since.

Really honestly good for the price. the peace of mind alone is worth knowing that my computer will get fixed if it has any issues.

High recommend, the protection plan is not like the other where you buy it and something happens they want you send it out or they just give you a hard time. It’s all done in house you take it in they fix it or swap it no hassle must have for mom and dad with kids

High recommend, the protection plan is not like the other where you buy it and something happens they want you send it out or they just give you a hard time. It’s all done in house you take it in they fix it or swap it no hassle must have for mom and dad with kids

I ordered a laptop on Mothers day for my wife The staff was varry helpful on picking the right laptop for her needs.

I have used this insurance for my past 3 laptops, and I have enjoyed the customer service and the quick response to get my laptop fixed.

We had a small issue with the first item we bought. Just a lemon. Took it back and there was no hassle - they looked at it and replaced it.

If there is anything I have learned about technology is that you need insurance, this is a great solution for PR.

We buy all of our computers and electronics at Best Buy just for the Geek Squad protection. I highly recommend it. I work from home & primarily use a laptop. I can't count the number of times over the years that this warranty has saved me. + I have never had any kind of problem w/ having my damaged computer replaced or fixed with this warranty.

Whenever I make a purchase I always add geek squad to my plan as it makes me feel secure because they always solve my electronic issues.

I received amazing service when purchasing a laptop for work. The associate was both knowledgeable and helpful. 10 out of 10 would purchase again.