Customer Ratings & Reviews

All worries were erased when I took my computer in. All of my questions were answered And i felt more confident with my purchase

Perfect for my college student who is out of state.

I got geek squad for my laptop however when my laptop was messing up they said they could reset everything for $200 more which didn’t make any sense to me because I purchased the accidental geek squad and they were not able to help me with my laptop without me paying more.

Great protection plan. We suggest purchasing coverage for your electronics, so you have peace of mind if anything happens to your item.

Not need it yet.not use it yet.they should cover it.

This is a good policy to have. We have recently upgraded laptops for our boys and were thankful to have this insurance. We had issues with the screens and they were replaced with no questions asked. It does take about 7 to 10 days (repairs aren’t done in stores).

I always protect my products with the Geek Squad warranty. I have used it in the past and it has proved to be worth every penny when I needed a repair on my laptop. It was an easy decision to purchase the protection to cover my son's laptop.

How do you purchase peace of mind; Geek Squad Accidental Protection. I have purchased several computers from Best Buy and unless it is something cheap and disposable I always get the added protection. I've had to use it a couple of times in the past and it has really paid off when I did.

The extended warranty and service offered by Bestbuy has saved me on more than one occasion. If it can’t be fixed, you get a replacement or your money back.

So far, so good. The one time used, the machine had to be returned to the factory for repair. Guess it is what it is.

Replaced my broken laptop without any questions asked when I have a warranty. Easy!!

I needed a laptop for work reasons so I stopped to Best Buy and bought this great laptop on sale great price and great product

When I told them I didn't need the membership because my company has IT and it's a company computer, they didn't seem to want to take no for an answer. They kept sending new people to talk to me about why the membership will save me money in the long run, so I agreed to it. I don't need it and wish I didn't agree to give them $200 for the membership. Then I just needed them to install the newest Windows update, they didn't tell me that would cost me another $100 and it took them 4 or so days to install a Windows update.

That plan is awesome Accidents happen And they'll replace her fix it that's great news

Geek Squad service has saved me again and again when it has come to my laptops. Most recently, they entirely reimbursed my 1.5 year old laptop, when it could not be fixed.

I am very accident-prone, so when I bought my new laptop for school I really wanted to make sure it would be safe. I always recommend getting protection on big purchases.

Amazing computer, works great after 4 months still feels brand new! I mostly use it to play video games but it’s also great to stream and watch videos

Geek squad always had my back. Only had to use them once in the 2 years but it was the easiest experience and they got me back working from home in less than 24 hours.

We have geek squad protection on all of our electronics. My wife's laptop stopped working when some water got in it in the kitchen. The geeks fixed it. We had a lightning strike that burned out the hdmi port on our TV (don't know why that happened). The Geeks fixed it.

The Geek Squad protection plan is great. So far, I have not had to use it, but it is good knowing that I have it just in case. I keep my laptop at home, but if it ever got dropped and broken, I would definitely need the protection plan!