Customer Ratings & Reviews

love this they are so nice and very helpful and always available

Couldn't get my software up and running without the Geek Squad. Peace of mind is priceless, and in this busy season stuff happens.

Worth the extra price for a peace of mind, considering the purchase was for a middle school aged boy.

Such great service in store, online and delivery. Love it.

It’s a good simple computer for someone who wants a first computer. I’d recommend this computer for high schoolers who need a computer.

Happiest when we DON’T need to use these guys, but they’ve always been prompt and efficient when needed previously.

Geek squad is so helpful they are able to assist when problems occur with devices. They also explain how to utilize products you have brought or are considering purchasing. I also enjoy their quick repair, and easy scheduling.

Very nice, if they do not get to fixed they give you the credit

Expensive protection needed for non technical types who don't have light touch with electronic equipment. Long term college protection planning. Doesn't cover software only hardware physical damage. Doesn't carry over to new computer even with two years left on the plan after older computer couldn't be repaired, sucks

I have not used this service for the new Chromebook, but I also have the same plan for my 2-year old laptop. Geek Squad replaced cracked screen last year and a bad power port on the laptop this year under the plan.

This has to be one of the best protection plans. Geeksquad always takes care of your device. Service is usually fast and professional. I still recommend that you check your product before you leave the store and make sure the service is done right. I highly recommend Geeksquad protection, accidents happens as life happens.

[Employee of bestbuy] Great service! I like how easy it was and love how theyre so reliable. Worth it

I always add protection to my devices. It’s a nice piece of mind

These guys are so polite and work extremely fast <

You can never go wrong with Geek Squad coverage! Gives you piece of mind knowing your investment is covered.

Bought geek squaud protection for refurbished laptop.

Best purchase I ever made. Being a student and panicking when your laptop starts to dysfunctional and with COVID, everything Is remote. Thanks to the total tech and geek squad support, all my worries were taken care of.

Best Investment ever! Spilled tea over my computer and they were able to refund the full amount the computer ( I actually bought it on sale and they refunded the full non-sale amount since it was no longer on sale) Can't recommend this enough!

Perfect for my college student who is out of state.

I am very excited to have a computer that is protected by Best Buy's excellent service. I am giving it a 4 star rating due to the fact that Amazon offers the same protection but for a considerable amount less. I have not used Amazon, but I'm hoping to have a better turnout at Best Buy since they have a brick and mortar store to easily get to instead of mailing in your computer to Amazon.