Customer Ratings & Reviews

I always purchase Geek Squad Protection. It is the best warranty on the market. I can make large purchases with the confidence that, if my item “messes up” or “breaks” it will be repaired or replaced without any problems.

Can’t say enough my son loves his gaming computer. It’s a great piece of equipment and very strong and realistic imaging

Great customer care, quick and effecient! Will solve issue in a timely manner.

Have not used as of yet. Great insurance to have. Kid is 10 hours away at Wartburg College, so gives us some piece.

Great help very fast on finding a solution and very respectful and friendly

I always buy protection plans from Best Buy. My grandson laptop was damaged and Best Buy replaced it with no questions asked.

Haven't needed to use their services, but wished I purchased on a laptop that I bought over 2 years ago. I good had had it serviced under the 3 years plan like a I purchased for my wife computer. Lesson well learned!

Purchased a long with a new computer and it feels great to know my wife will have insurance for anything that might happen

Reliable support, very helpful and supportive, excellent value.

I had purchased a lot of electronic devices through Best Buy and I always believed in them and the services they provided. But a year ago I purchased this computer and everything was ok until the 11th month after my purchased. The computer started acting crazy and it was not responsive at all. I took it to the closest Best Buy and Geek Squad agent checked it out. They told me "they were going to check". The same night they called me back saying the computer have nothing. Next day I went and showed the agent the many videos I took of the computer. They told me they will send it out. Well, I wait 4 weeks,( just enough time for my Geek Squad Protection to expire ), then they called me saying it was ready that it was a problem with the LCD and they have replaced, I do not know what is the relationship between display and system crashing and computer acting slow. So I took it home and tried to download a game and the computer is acting worst than ever. Well played geek squad, from now on I will purchase my devices elsewhere because I do not trust best buy services anymore. Do not purchase the Geek squad protection, they will take your money and do nothing when your device have a problem!!!

the service center sticks and items always get sent back to the stores and are not fixed properly but the insurance is worth it if you can deal with the hassle.

Help me get a replacement for the computer I bought no cost because I had the plan backing me

It's wise to protect your device. We never know what can happened.

Wonderful service that Best Buy provides is the thorough service of geek squad

The agents were very professional and he helped me with the return process

So far no help has needed since i purchase it. Everyone has enjoyed the product since i bought it!

fast service very easy going. helpful and super resourceful

I got a great deal on a Laptop! It has been a long time since I set up a new computer so I had the Geek Squad do it for me. They were right there at Best Buy and did a wonderful job. Thank you Geeks and Best Buy! I know I will get any help I need and you are just ten minute away.

Good Service, knowledgeable of product, will recommend

Protection for my pricy gadgets puts the mind at ease