Customer Ratings & Reviews

We got this plan to protect our son’s Chromebook, but failed to read the T&C - this is not anything like AC+ or other ADH plans. If they replace your broken laptop, you no longer have coverage after that (you must buy yet another plan). In addition, they only have obligation to provide credit up to the original purchase price+tax of the device itself. In our case, the cost of the laptop he had went up, and wasn’t even in stock. We had to pay over $100 out of pocket for something comparable. Additionally, they could have done this whole process remotely, but instead, they force you to make Geek Squad appointments and go into the store, just to get a store credit? Not to mention it took two weeks for them to come back and say we were getting a credit rather than a laptop repair, because Lenovo. I’m glad we had it, but all things considered, we would have been MUCH better off going with a third party. So thats what I would recommend for anyone else. Don’t waste your money on something that’s NOT ACTUALLY 2-year coverage if you end up having to use it.

The agents are very helpful in attending to my concerns

Great product!! Seamless, durable, powerful, and sleek

Great thing to have so you can cover anything that might happen to your device.

For the new tech and expensive stuff, I always add the protection. Really worth it when the worst happens.

Purchased with a laptop for my son. Service has been used to repair a screen damaged so well worth the cost.

Best Buy geek squad service so good, if you buy expensive items, should be purchase protection service

This is a very helpful service. I've only had to go once since buying my laptop, but they were very nice and prompt and resolved my issue!

Great service for the money. Geek squad is great and they will help any 9f your needs.

Love the added protection. It give piece of mind so i can know im always covered.

I will never buy a protect unless I buy the protection. They cover exactly what they say. Never had an issue

It's two years of protection that hopefully will not be needed. If it is used, I'll report back here to review what/when/how and if it's indeed a good value.

Purchased as a replacement! Very easy to use and set up! Plugged in the USB and began working!

The accidental coverage makes life easy, with no worries about loosing money

Bought this for my daughter's laptop & worth the price! Indont have to worry if she damages it.

Love the geek squad protection plan, they always do me right when something goes wrong.

Great service, highly recommend buying geek squad services

FOR A COMPUTER IT IS WORTH THE PROTECTION. SAVED ME HUNDREDS ON MY DESKTOP THAT I GOT IT FOR LAST TIME.

FOR A COMPUTER IT IS WORTH THE PROTECTION. SAVED ME HUNDREDS ON MY DESKTOP THAT I GOT IT FOR LAST TIME.

Geek Squad is known to resolve any issues that may present. It is smart to have this additional protection.