Customer Ratings & Reviews

They explained to me everything with intent for me to understand. Very satisfied with the service.

Love the geek squad service. They are responsive when needed

A customer service representative at best buy told me last May 2021 that if I paid 10 times ( 26.94 dollars with the tax) for a two-year protection plan, however, I realized that I already paid for it 12 times this month. And they told me my plan is for monthly purchases. I was really sad about it because they explained it incorrectly at the store. I also ask geek squad online if they can fix the physical damage on my laptop and they said yes but when I came there in the store they said, " You have to go to HP to get your laptop fixed." That broke my heart when they said that. I paid for the plan of 2-YEAR ACCIDENTAL GEEK SQUAD PROTECTION but the simple damage was not fixed. If you want to buy a warranty please ask about how much will you have to pay at the end and you might look at other offers better than geek squad. I hope this help for you guys who are planning the plan. please look at the simple damage that I was describing.

Geek squad stands by their warranty. Only thing i dont agree with os 5 days after purchase. The system broke and had to replace the whole system and i had to buy a new warranty for 80$. I feel the 2 year warranty should have transferred to new system. Or should have only had to pay the 5 days prorated to bring it back to 2 years.

they restarted my computer and did a few updates and that helped with my problem

Very thorough and always available. No long wait time.

I haven’t needed Geek Squad because my son used to work as one.

Great addition for piece of mind, excellent service

We have not needed to use Geek Squad but it is nice having the comfort of knowing it is available

This is a great Service that helps you with any troubles that you may inquire. I also have two children that get a hold of everything so I was able to get the two-year warranty on my computer and if anything goes wrong, they will repair it for me at no cost. I would highly recommend this.

For any expensive laptop, this is worth the money because it protects against anything almost.

I got this protection from geek squad because well life happens. So far we haven't used it but for the cost for the peace of mind if something would happen to are products it a great value.

This is for anyone who doubts the value of the accidental Geek Squad protection. I had my previous computer for a couple of years. I brought it to my daughter's house where I worked on a project at the dining room table. My granddaughter came by just as I was typing. She tripped on something and dumped a whole glass of liquid into my computer. Amid the shattered glass, and puddled floor, were her tears. But any tears I might have felt, never came to be , because Geek squad came through for me and when they couldn't fix it, they bought me a new one. Yay!!

The Geek Squad came in and handled business. I love my TVs mounted. So nice, neat and doesn't take up any space.

I bought the accident protection because we have ceramic tile floors, one slip and its a goner. The protection gives me piece of mind and is a great value.

I was so happy with "Greek SQUAD" services when I had a problem with my computer.

This a must for any gaming console. Especially for a launch console. Better safe than sorry. Also, if you can't live without your console for a day or so, this is a must.

I absolutely love my accident policy with the Geek Squad! I have two teenage boys and accidents happen. It is wonderful to be able to drop it off and not stress about when things get broken. They have been very polite and easy to work with. For the most recent repair the service center sent it back two times with issues remaining, but the local store was great to work with and made it as pleasant as possible.

We service was fine. Laptop was sent out took a couple of weeks to repair.

Great computer and protection plan. Really worth the money