Customer Ratings & Reviews

Had a laptop diagnosed for problems and in a short visit it was fixed

Worth the addition for extra peace of mind. love it

Accidentally knocked the laptop off the desk. It suffered a minor dent in the corner but what was affected was the charging portal. Geek Squad tried to fix it but couldn't. They replaced the laptop for a new one. I'm so glad we purchased the Geek Squad protection.

Bought a surface pro for son, 3yr plan he cracked the glass they replaced it with a new one. 2 and a half years in on plan cracked screen again they said the surface pro we had was not available anymore so the gave us full credit back from original price of purchase.

Happy with the coverage/service in case we need it! Provides peace of mind.

Waited for 40 mins to be assisted but they just ask for it to be returned

Thank goodness there is extra insurance offered when I bought my laptop. I had a situation that it fell in the floor and cracked the lid and hinge. Because I had insurance geek squad repaired it for free and the process was simple. Customer service was very helpful and I received updates to my email in status. Thank you best buy

It was very protective my laptop was protected very well. The laptop was protected.

I like the fact that if something happens to it, it is covered. I have not used it yet, but I am going to renew it.

I love the extended protection offered by Best Buy. I get it every time I buy a laptop. Every time I've had to use it, Geek Squad has been wonderful and repaired every issue. It's paid for itself!

I have gotten many geek squad protection plans from Best Buy. They are always good and if I need, they just provide a new product. Its perfect.

Purchased this 2-year plan as insurance in the hopes I do not need it, but with the comfort of knowing if something goes wrong, I have the Geek Squad behind me.

These guys are good at what they do I appreciate them for the work they put in to making me a satisfied customer!!

Gamers are hard on computers. The Geek Squad had managed to salvage several accidents for us. Brought the three-year protection for the hardcore gamer in the family.

I don’t know how I got along before purchasing the Total Tech Plan. There is no problem too big or too small for them. They have fixed a faulty computer, initiated a new computer, fuxed our at-home appliances, and given us great advice every time.

I have used Best Buy Geek service for many years. Every time I have been treated with professional levels of service and my computer problems have been resolved. If you are buying a new computer, I highly recommend that you purchase service from the Geek Squad.

Always count them in. Great service. I get them on all my products.

This is a great program. Every time I have had a issue they were either able to fix it or give me my money back for another item!

Having the kind of protection this plan offers is great insurance following the purchase of a high priced delicate piece of technology such as a computer or laptop or tablet. We have not yet had to use the plan, but when we do it is a good feeling to know we are covered.

I love Geek squad, one time they came to my house to help my mom fix her computer and the guy ended up playing a really good game of Halo 3 with me after helping her .