Customer Ratings & Reviews

I buy geek squad protection for all purchases at Best Buy because it never disappoints. I have taken things to get repaired, replaced, help with using a product etc. and it’s always been a great experience. Best Buy has the best protection warranty than it’s competitors including Apple (sorry, not sorry) and I have a IPhone and IPad. The customer service is stellar, and I would recommend it to anyone.

They actually repair what you device needs and if the device can't be repaired they gave you gift card with the amount of money you paid to purchase any new device.

What a freaking joke. I buy a Asus ZenBook DUO. Nice machine. My store doesn't carry it... so if I want it I have to buy it online. I open the box and the Asus Pen it come with is broken... the button on the pen is no longer attached, I spend two weeks in email hell with ASUS until they finally tell me to contact where I bought it. Long story short best buy.com says... "we don't sell the pen... you'll have to return the whole computer to get the pen". I've spent two weeks getting this machine just the way I want it... I am not sending it back... OR you could go to your local store... I go to my local store... nothing in stock, they don't sell the ASUS pen so they don't know why bestbuy.com would send me to the store when there is nothing they can do. All around customer service F's for everyone. If I had opened the pen right away... I would have brought it all in... but after two week with ASUS dinking around...

One of the things I really appreciated when buying the MacBook Air M4 was Apple’s warranty. From day one, I felt completely supported. The coverage is clear, and their customer service has been excellent. I had a question about the charger and they helped me quickly, with no hassle or long waits. Plus, the option to extend with AppleCare+ is a big bonus. Knowing I’m protected against accidental damage or future issues gives me peace of mind. It’s totally worth investing in a device like this when you know the company truly stands behind it.

We bought this for protection. Hopefully we won’t ever need it, but I’m thankful we have it. I feel like it’s a great probe for coverage.

bought this as the laptop was really high end and i wanted the protection moving forward.

Versatile between laptop and tablet. Awesome touch screen.

Long story short: I hate buying add-ons, but this form of insurance saved my bacon once this year and has already paid for itself. Especially since I think prices are only going up, availability will only go down, waiting for Black Friday etc. price reductions of 10-15% doesn't help much if prices, meantime, have increased 5>10>20+ percent. Back to Geek Squad, my store has been great to work with.

Good peace of mind knowing your taken care of nice people

I purchased this with my brand new Acer Predator gaming laptop knowing I cannot go wrong. GeekSquad is a great service to have because they will help you ship out your PC if it has any warranty issues to the manufacteurer and they will also fix stuff and replace parts if its out of the normal products warranty.

Necessary because is for my grandkid. He is 10 year old.

With having kids around, this is cheap insurance and peace of mind.

Have had this for 4 years love it so much I just wish extending the protection plan wasn’t so expensive

Have used the service in the past and has been an easy process to use and was worth it

It is a must have, it covers a lot of issues and you don't have to ship it to them.

First time purchasing laptop thank you for helping me setup and guidance you have given me

The geek squad service is awesome. If I have an issue with my product, I don’t have any problems either trading or getting a credit to buy something else that I want or need.

Have not yet used! But gives great piece of mind!!

Good service when it comes to electronics love the helpfulness

Fast and very effective service. The tech was very informative and made sure to explain details