Customer Ratings & Reviews

The "Squad" knows their stuff. Unfortunately, there are limitations to what they are allowed to do. For example: I had an issue with my trade in and couldn't leave it for them to finish the task. Just a bit of hassle.

Great computer for basic searching and streaming. Nice sleek look. Sleek keys for ease of typing. Couldn't ask for a better laptop.

They saved me money with all my electronics and computers. I have sent most of them to get checked or fixed.

Good communication from the team, able to schedule appointment with no problems

Great laptop! Solid build and easy to handle. A tad bit heavy.

This is the best value for your money, The teams across the country are well trained and can help you almost anytime of day. I highly recommend investing in the Geek Squad service!! Your own IT team anywhere there is a Best Buy! They can fix your computer, they can trouble shoot, they download new programs, and they do it fast!

Decent price knowing that I will be using this laptop everyday. Definitely read what it covers though.

I should of purchased the 5 year plan instead of 2 years.

Geeks squad was kind and patient. I went in to get my lap top fixed. They gave me a gift card instead because it couldn’t be fixed.

Had to replace childs chromebook this time got the insurance. Great benefits

I thank God that the GeekSquad is there to help me with technical issues. I'm glad we made the investment to protect our computer.

I absolutely love my insurance policy from Best Buy! It gives me total peace of mind knowing my purchases are protected. The coverage is comprehensive, easy to use, and such a great value for my money. I highly recommend it to anyone looking for reliable and affordable product protection!

i didnt need to use the protection but when spending so much money on an open box product its nice having the reassurance that they can help if needed

It's $50 but worth it! You never know what can happen in two years and that is exactly how long I will be really needing my Chromebook for while I'm in college. I saw this same Chromebook on Amazon and it had a two year protection plan for $100. This one saves money and you can actually talk to a person if you ever come into some protection issues. Protect yourself out here digitally y'all!

Geek Squad is a great investment. I haven't needed to use them often, but the two times I did were good experiences.

Good accidental damage protection for an expensive new laptop. Surely hope that I never need this, but it is comforting to have the coverage there if I need it.

The one time i used their service i waited 20mins before i was acknowledged and 20mins after before a tech bgan diagnosing my machine. Thry then spent 10mins performing the same tests i described to them in person and when i booked my appointment. Then was told i have to eait 4 weeks since they cant service my machine in person. Wish there was a service center near me. Since they dont have machines they lend out while yours is being repaird, my only option to get to critical work was to purcahse a machine i can use temporarily then return it when i pick up my fixed machine (cant have it shipped home, forced to come into BestBuy)

Geek squad took care of me with my computer issue and resolved my problem

I love this laptop! It runs smoothly, has plenty of storage space, and has incredible graphics. The only thing I'd change is that there isn't a little light to tell you that your caps lock is on.

This product is very good. It s working as advertised. I really wish they will bring more deals like that.