Customer Ratings & Reviews

Great protection to my new macbook pro. Im in love

So glad I got coverage It has saved me twice now! Totally worth it

Hope i never have to use the service, but for the cost it’s silly not to get it.

I've had the geek coverage fir a few years now. Wouldn't be without it.

Absolutely nice to have for if something goes wrong

The Geek Squad is wonderful, they will help you with anything you need!!!

staff often is helpful and usually resolves my issues in a understanding way

Everything that I’ve had a problem with on my devices geek squad has handled it properly

1-Year Accidental Geek Squad Protection for my pc and blu Ray player

it good to have item if you are buying it for a kid.

While we really loved the HP ENVY Laptop for the first 4 months (that we purchased with this Service ), in the 4th month after purchase, while primarily using it at a desk, not even traveling with it, an error message indicated a Hardware/Fan Issue. Since stores were closed due to Covid19, we called Tech Support who troubleshooted to verify a Hardware problem. We were told tjhat we had to wait for a store to open to bring it in for Service... which really sucked by the way, but we understand it's not their fault they had to close their stores. When we did get an appointment the week stores reopened, we were told we would they would have to ship it to HP for repair, indicating we would not have a CPTR for 5-6 weeks??? Unreasonable... We asked for them to refund the purchase amount and we would apply it to a new computer right then and there. They were not willing to do that. Instead they told us we needed to BUY at FULL PRICE a New Computer, and Return that New Computer when Our Hardware Failed Computer returned??? NOT THE SERVICE WE EXPECTED WHEN WE BOUGHT EVERY WARRANTY AND TECH SERVICE THEY WANTED TO SELL US IN THE ORIGINAL PURCHASE... But we had no choice. WE WERE TOLD THAT IF ANY ISSUES OCCURRED THAT COULD NOT BE FIXED IN STORE, THE ITEMS WOULD BE REPLACED. WE BOUGHT TOTAL TECH SERVICE + EXTENDED WARRANTEES. APPARENTLY THAT'S FALSE...

Always be safe then sorry If something happened Greek squad can fix it

I did the mounting myself with the direction and support from agents

We love the speed and storage of this laptop, We use it for Homeschooling.

Haven't had to use this yet but just knowing its there helps ease the mind

Always count on these guys to fix your problems. They are always available.

Geek Squad protection is a must on all Best Buy products for us.

recommend 100 % , You have to get geek squad will all computer purchases

Great value, great deal Great value, great deal Great value, great deal

As I said before best warranty and service program around. A must get.