Customer Ratings & Reviews

My experience with geek squad protection plans is two thumbs up!

Have not used as of yet hope it works when I really need it. Cross my fingers

Haven’t had to use the service yet but glad that I purchased the extra warranty

Haven't had to use this service but I'm glad it's there in case I need it.

I don't have geek squad but I WOULD like to have it

The protection has always came in handy they always know how to fix the problem

I always buy the warranty and geeksquad is the bes

I have much less stress knowing that I have Geek Squad Accidental Protection, obtained at a reasonable cost.

Never skip out on purchasing this...you’ll have no worries afterwards

Depending on which representative you speak to different information is given. For example when buying the product they stated if the product could not be replaced by the estimated time then they would give a store credit for the market value of the product. But when the date came by they stated they have 30 extra days to get the product repaired. Been waiting about 3+ weeks and no estimated time can be established when I will be getting the product or replacement back. Second time I run into this issue at 2 different Best Buy’s.

Have yet to use this but hopefully won't have to. Would update upon use.

Bought a 3 year accidental protection plan with new computer in US when on a trip, computer broke 1 month after bought it. Try to get serviced - geek squad Canada refuses to take responsibility. Turns out the store supervisor in US gave me false info as to protection plan service applicability in Canada when prompted on that matter. Turns out its my fault for believing what I was told in stores. Leave a message to store manager = no call back. Ok so reach out Geek Squad US, they write to me to go to Geek Squad Canada, have it repaired pay out of pocket, send bill and I will get reimbursed by mail. Fine, not practical but ok. Leave my computer with GeekSquad Canada, pay a deposit 100$, they ship it out of province, they give me estimate, I send estimate to Geek Sqad US for a written OK as precaution . Well I get a new written response saying Geek Squad is sorry, they made a mistake and they will not cover the expenses and they refer me to this international division. Or I can take a trip back to the US and bring it in store. Turns out its my fault for executing what I was instructed to do by Geek Squad again in writing this time! Now, computer is broken for over 1 month. Seems I am paying for the computer+ the accidental warranty+ the deposit+ the repairs. Did about 15 calls of 1 hour with Canada and US. Was transferred about 5x on each of the 15 calls, got contradicting info every call, was hung up on and even though Geek Squad US ask for your number in case they disconnect - they dont call back. I now know that GeekSqad Canada and US are competitors and the customer is stuck in between this competition. I have no clue what to do or who to believe anymore its incredible.

I have many many protection plans with BB and GS, love them all

I probably won'''t need this, but I figured better safe than sorry!

I highly recommended Easy to use It’s really good

Do the maths and its good to have the Geek Squad just in case

My rule is to get the protection on anything that cost more that $200

Great support team with the Geek squad at Best Buy.

Can't live without it, not only are kids clumsy but we adults are also.

Helps have a pieace of mind not worry about laptop getting broken