Customer Ratings & Reviews

easy to deal with and great service at my local store never any issues when trying to make use of a warranty there

Price a little steep when your on a fixed income. I pray I don't need it. I didn't pay for geek squad for my printer but I'm glad I got it now for my laptop! The geek that came to setup my printer was a gentleman and knew the problem right away. Fixed it and now I'm good to go. Thank you geek squad

SO FAR SO GOOD. GREAT MONEY VALUE. HAVEN'T HAD TO USE IT YET

Excellent customer service. Fast and courteous. I highly recommend

I have use them service multiple times. Excellent service every time!

I hope I don’t need to use it, but good work will be done if I need it.

Very great reliable customer service, very on point with the service.

Bestbuy protection is always the best. It is needed for all products.

Purchased 3 years protection on the new PC for future support

Love geek squad. Exceptional customer service and great quality

Not sure how good is this plan but sounds good. Since is for my 13years boy

I set up my laptop myself and downloaded items and apps

Geek Squad is the best thing at Best buy I'm glad they are there.

They are awesome always helpful and courteous I love their services

never had to use it but im sure the experience would be great

I purchased for my niece for Christmas 2022 and by May 2023 it would not power up, so I took it to have it repaired under the accident plan I purchased and GS sent it out for repair and when It came back I took it to my niece and it still would not power on. I took it rightback to best buy/GS and they took it back, this was right before the store closed and they were going to replace it but could not find one as close in value even spoke with the supervisor of GS that night he told me he could not authorize the replacement that the Best Buy store manager, Bob will have to approve it (he had alreay went home). The supervisor at GS gave me a card with store credit I told him I just want a replacement per the warranty I purchased not a store credit. He assured me that I will not have an issue with getting it replaced. I called Best Buy the very next day asked to speak with Bob no answer left message. Bob called me back told me that he would not approve the replacement, so I told him just send the computer back out to be repaired he placed me on hold and eventually came back and told me that they no longer have the computer it was sent to be destroyed. So now I have a store credit, no computer and the GS plan that I paid for was worthless. I don't want to ever shop at Best Buy Savannah Ga due to how I was treated when I paid for a protection plan for an Item they no longer support or sell and they would not replace or repair the computer. Don't purchase the plan. I told Bob how would a lawyer feel about not providing me with a replacement or repair for the computer I purchased with a PROTECTION PLAN. He stated if I talk lawyers he can no longer speak with me and I would need to call the corporate office. BUYERS BEWARE!!!!

definitely worth it if you buy high end products and have kids

This is a good plan to have for a laptop. I like the amount of coverage.

Geek squad has been worth the money. Friendly and fast service.

Loved the deal I received on Geek Squad with my laptop purchase