Customer Ratings & Reviews

Loved the deal I received on Geek Squad with my laptop purchase

Don’t leave the store without it because they handle everything.

Very helpful answered my questions before asked. Great experience

I will always add protection on all my items. It is amazing

Great protection plan for any product! Great price, no hassle!!

This is something that I will always recommend if you by electronics.

Margate,fl location great service took time go over some concerns i had

The person instore and online help were always great.

Purchased 3 year Geek Squad Plan with accident protection on 2/25/2019 with an online purchase in store pick up of a laptop. The computer was dropped once by my son which was a bottom case only replacement and a hard drive replacement. That was one repair. The other repair was a replacement of failed hard drive. Then was sent an email the plan was cancelled by Best Buy as the use of the plan exceeded the benefit amount. 6 months left on the plan!! At the time of purchase, the terms and conditions said if the entire computer needed replaced the plan would end. It never said after 2 repairs, much less 2 times of a hard drive! I was never provided a written copy of the terms and conditions being that it was an online purchase, but I had read it all prior to purchase! I trusted Best Buy when obviously I should not have!! Now, magically, no one can provide a copy of the terms and conditions and when trying to access it online for the date I purchased, it just won't open! I truly think this is a bait and switch sales tactic! If it's honest, where is the terms and conditions to back up their claim? Is this even legal?

OK basic computer. A little difficult to set up with all the Microsoft stuff. Had to use my sons IT knowledge to get things going. The keys seem a bit cheap. Should have been lit keys. The case is a little cheap. But overall a decent basic computer.

I buy this coverage on all of my new electronics. Its good to have when you have kids

I always purchase warranties on products. Safer and not expensive

Geek squad’s always got your back. Whether accidental or not, you’re covered.

Great support when you need it and Great support when you don’t

Any Problems I have can be easily fixed w/ a simple phone call.

Don’t purchase anything with out this warranty they stand behind

Haven’t had to use yet. But always nice to have support when needed.

so far haven't used this service which is good. peace of mind

It is such a good deal and offers. They treat you well here.

Having the Geek Squad guarantee is worth having that extra protection